Director of Rail Line Operations - Stations and Trains

Expiring today

Apr 27, 2021
May 11, 2021
Executive, Director
Full Time
Marketing Statement

Want to drive continuous improvement in an organization that affects hundreds of thousands of people? Join the management team of Rail Transportation at Washington Metropolitan Area Transit Authority (Metro) and lead the line operations team to new heights of customer service, employee satisfaction and operational efficiency as we pursue our goals of being the transportation provider of choice in the region and employer of choice in the industry.

Metro is seeking a Director of Rail Line Operations Stations and Trains for our Rail Transportation (RTRA) department. The ideal candidate is a strong dynamic leader, a strategic thinker, an innovator with a strong desire to develop the transportation line to embrace new processes to make our employees safer, to improve the riding experience for our customers and improve cost-effectiveness, all while creating engaging professional development for employees.

Reporting to the Vice President, Rail Transportation, the successful candidate will be responsible for effectively and efficiently planning, scheduling coordinating and directing rail service activities to include the management of stations operations, train operations, customer service issues, and division operations for designated Line and Field Operations Divisions and facilities.


  • Bachelor's Degree in Transportation Management, Business, Engineering, Public Administration or related field
    • In lieu of a Bachelor's Degree, a High School Diploma/GED and four (4) years of experience planning, coordinating and managing major Rail and Rail Yard operations functions may be considered.

  • A minimum of ten (10) years of operations experience in a large public, service delivery environment, with at least five (5) years of supervisory management and operations management experience in a large-scale transportation, service or other related industry.

  • N/A

  • N/A

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


The Director Line Operations is responsible for effectively and efficiently planning, scheduling coordinating and directing rail service activities to include the management of stations operations, train operations, customer service issues, and division operations for designated Line and Field Operations Divisions and facilities.

  • Provides leadership, direction and oversight in the management of station and train operational activities for designated rail line segments, ensuring high quality service delivery for WMATA's rail transit operation.
  • Addresses and corrects operational deficiencies within assigned rail line segments to include FTA Corrective Action Plans, On-time-Performance, and any safety issues.
  • Coordinates with other line managers to establish and promulgate policy, processes, and procedures to enforce safety, reliability, and accountability.
  • Ensures operation of the rail system is maintained to the highest standards and in accordance with all applicable codes.
  • Works directly and cooperatively with other WMATA departments (i.e. Engineering, Safety, Bus, Customer Service) to address issues affecting rail line segments' delivery of quality service to WMATA customers.
  • Interfaces with customers or customer advocacy groups to address service, safety or reliability concerns.
  • Uses technology and data and develops solutions and strategies to improve overall performance and safety, and to forecast trends.
  • Coordinates with inter-departmental peers to ensure that resources and personnel are available to meet and sustain applicable service plans.
  • Effectively manages personnel and resources in compliance within budgetary constraints within line segments.
  • Coordinates with Rail Operations Central Control (ROCC) to address line issues and/or progress of issue resolutions, in order to maintain highest level of safe, reliable and on-time service.
  • Ensures that technology applications such as Maximo, SMS and RPM are being utilized to produce quality performance data. Evaluates, analyzes and monitors the performance of train, station and customer service operations. Provides recommendations and leads the development and implementation of corrective or commendation actions to be taken to increase efficiency and effectiveness.
  • Prepares short and long-range forecasts of all transportation operational activities and the execution of services in the assigned rail line service area.

  • Prepares, updates and manages the implementation of contingency plans in the event of an emergency, special event or weather-related operational problems.
  • Attends both staff and executive safety meetings to present data and information on rail statistics within assigned line sector

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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