District of Columbia, D.C
Apr 27, 2021
May 05, 2021
Full Time


Human Capital and Talent Management is responsible for all aspects of human resources management and development in the Agency, including three distinct personnel systems: Foreign Service, Civil Service, and Foreign Service Nationals, in addition to other workforce populations, including but not limited to, Administratively Determined employees, Foreign Service Limited employees, Participating Agency Service Agreements staff, Private Service Contractors, and Institutional Support Contractors.

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As a Senior Advisor, you will serve under the Chief Human Capital Officer (CHCO):

Serve as the Agency's authoritative advisor and subject matter expert on Human Resource Information Technology (HRIT) systems and the linkages with customer service standards and HR processes, authorities, policies, and regulations.

Responsible for the effective management, strategic development, and efficient internal operations of current and future HCTM HRIT architecture, incorporating industry leading practices and cross-functional administration of the Agency's human resources technologies.

Represents HCTM interests in Agency-wide technology issues, provides expert-level guidance on relevant HR operational concerns, and develops new and dynamic HRIT efficiencies which positively affect and support the overall HR Transformation and daily service delivery for the HR enterprise.

Directly involved in leading the resolution of HRIT matters in consultation with HR leadership, HR customers, and third party management officials, as appropriate.

Develops novel resolutions to longstanding programmatic, policy, and operational issues through the associated user interfaces, and also represents the CHCO on select engagements and projects inside and outside the Agency that advances leading, cloud-based, and secure HRIT practices.

Travel Required

Occasional travel - 1-2 nights per month

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. Citizen
  • Must be able to obtain/maintain a Secret clearance
  • May be required to file an OGE-278, Executive Financial Disclosure Form
  • Relevant Experience (see Qualifications below)
  • Males born after 12/31/1959, must be registered with the Selective Service
  • Direct Deposit/Electronic Funds Transfer is required
  • Most recent SF-50 showing tenure code "1" or "2" (see Required Documents)

Each applicant is required to submit a comprehensive narrative statement addressing each mandatory technical qualification individually. The narrative must demonstrate the necessary level of skills, characteristics, qualities, specialized knowledge, and technical competence that would indicate successful performance in this Senior Level position. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent with state or local government, the private sector, or nongovernmental organizations. Applicants must provide detailed evidence of experience for each of the TQs listed below. This evidence must include clear and concise examples that emphasize the applicant's level of responsibilities, scope, and complexity of assignments, program accomplishments, policy initiatives, and level of contacts. Applicants who fail to provide this narrative statement, or any other required document, will be eliminated from consideration. Qualifications and experience determinations will be based only on the information you submit. EACH TQ MUST BE ADDRESSED SEPARATELY, FAILURE TO MEET OR FULLY ADDRESS ANY ONE OF THE MANDATORY TQS WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION.


Eligibility for this position will be based on a clear and comprehensive response showing that the applicant has had experience of the scope and quality sufficient to effectively carry out the assignments of the position. Additionally, applicants must possess the essential skills, knowledge, and abilities listed in the Technical Qualifications below.

To qualify, candidates must possess technical and management experience and have developed the knowledge and skills required for effective performance of the specific duties of the position. Candidates must have the required experience at a senior level (normally equivalent to the GS-15 level in the federal government or equivalent) in the following job-specific Technical Qualifications. This vacancy requires that you MUST submit a narrative response to the Technical Qualifications statements below. If you do not submit this information by the closing date of the announcement, your application will not be considered.


You will be evaluated on the following Technical Qualifications (TQs):

TQ1 - Demonstrated experience analyzing, developing, implementing, and providing guidance on a full range of Human Resource (HR) policies, as they apply to strategic HR Information Technology (HRIT) systems, to further organizational goals and priorities with broad workforce impact. Experience includes assessing and streamlining HR workflows and designing effective HRIT service delivery options that maximize consistency, accountability, and automation. Experience includes proposing, developing and implementing emerging technology and technological innovations, opportunities and practices, such as through the use of process robotics and automation. Experience includes use of customer service feedback and tools to improve policies, practices, and systems.

TQ2 - Demonstrated experience collaborating with various high-level individuals, other government agencies, relevant private sector firms, and members of the public specializing in HR policy and HR service delivery in defining and creating strategic HRIT systems. Experience includes close and cooperative relationships with internal and external organizations to problem-solve, justify, and develop robust HR policy and HRIT.

TQ3 - Demonstrated experience effectively communicating strategic, complex, and automated HR data processing and HRIT service solutions for a complex, globally dispersed workforce. Experience includes communicating with organizational leadership, stakeholders, and outside organizations; effective written and oral communications, and excellent interpersonal and partnership skills; and implementing change management strategies and communication plans for complex HR systems. Experience includes use of customer service feedback to improve associated communications.


There is no education requirement for this position.

Additional information

CTAP/ICTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible employee who possesses the knowledge, skills, and abilities which clearly exceed the minimum requirements of the position. A well-qualified employee must meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND is able to satisfactorily perform the duties of the position upon entry without additional training.

Veterans' Information

Selective Service: The Defense Authorization Act of 1986 requires that all male applicants born after 12/31/59 who are required to register under the Military Selective Service Act, be registered or they are not eligible for appointment to this position: SSS .

EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor: EEO.

Reasonable Accommodation: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate: Policy .

The selected candidate will be required to complete a "Declaration of Federal Employment" (OF-306) prior to being appointed to determine their suitability for Federal employment and to authorize a background investigation. False statements or responses on your resume or questionnaire can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service.

Effective January 1, 2010, OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Noncareer SES employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee, please indicate this in your resume. Serving on a Schedule A, Schedule C, or Noncareer SES appointment WILL NOT eliminate you from consideration.

It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A preliminary review of applications will be made to determine if minimum qualifications as defined in this announcement are met. Those meeting minimum qualifications will then be evaluated by a Rating and Ranking Panel to determine the "Highly Qualified" applicants, based on the degree to which the TQs are met. The Rating and Ranking Panel will refer the "Highly Qualified" for consideration and possible interview by the Hiring Office.

Please follow all instructions carefully. Errors or omissions may affect your rating or eliminate you from consideration.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Suitability/Fitness , National security

Required Documents

Please upload the following documents -
  • Resume
  • TQ Narrative Statement addressing each TQ
  • Complete online Assessment Questions
  • Copy of your SF-50, Notification of Personnel Action; SF-50 must show your grade, step, tenure code and type of position occupied
  • If requesting consideration under any Veteran's hiring eligibility, a copy of your Certificate of Release or Discharge from Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces of the Department of Veterans Affairs showing dates of service and type of discharge
  • Peace Corps letter, if applicable
  • Noncompetitive Eligibility Verification Letter from former HR Office, if applying under Executive Order 12721

  • Document Upload - You may upload documents in one of two ways:
  • Once you finish answering the Assessment Question, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you may select a document that you have already loaded on USAJobs. OR
  • You may upload a document to an existing application by logging into your USAJobs account profile. Click on "My Applications" and search for the vacancy. Once you have located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in Career Connector if you see them listed on the "Vacancy Documents" screen. Then click on "Finished" to return to USAJobs.

  • You must review your application and uploaded documents to ensure your application is accurate and complete. We cannot accept required documents after the announcement closes.

    If you have difficulty within the Career Connector system and need technical assistance, please email the help desk at before noon ET on the closing date. The help desk is available to assist you during the hours of 8:00 am-4:30 pm ET.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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