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Branch Ambassador - Arlington (Full-Time)

Employer
Capital One
Location
Arlington, Virginia
Closing date
May 27, 2021

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Job Details

Arlington-Arlington (12135), United States of America, Arlington, Virginia

Branch Ambassador - Arlington (Full-Time)

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives-not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here's what we're looking for in you:
  • You're friendly and engaging and can connect with customers. Yep, you're a people person-whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
  • You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You'll get to pull in experts that can help guide your customers to their financial destination.
  • You're aware of the importance of being compliant when working at a bank. You'll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  • You'll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  • The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally "the expert".
  • You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
  • You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience, using the branch's laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
  • Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
  • You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
  • You'll be able to travel between branches in assigned local area and support the market that you are assigned.


If you're nodding along and like what you're reading, let's talk.

Basic Qualifications :
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience

- At least 6 months of cash handling experience

Preferred Qualifications :
- Associate's degree

-2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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