Arlington, Virginia
$48,110.40 - $83,324.80 Annually
Apr 23, 2021
May 14, 2021
Full Time
Position Information

Arlington Public Library is seeking an energetic and customer service focused Library Associate to join the Public Services team. The employee will gain experience in a full array of library duties including reference, readers' advisory, programming and circulation and will be primarily responsible for assisting customers and performing a variety of tasks to ensure the successful operation of a public library with a diverse population, including people with limited English skills.

Specific duties include:
  • Providing customer service assistance to patrons in general reference, readers' advisory, and circulation in person at a service desk, by telephone, email, and other virtual environments;
  • Managing and resolving complaints and issues, and proactively assisting patrons who may have issues navigating Library resources and/or policies;
  • Assisting, instructing, training, and monitoring patrons in the use of library resources and specialized equipment;
  • Providing circulation and account maintenance support in person at a service desk, by telephone, or via email;
  • Assisting patrons with basic troubleshooting of common software products, operating systems, browsers and other technologies associated with library services including handheld devices, e-readers, laptops, and tablets;
  • Maintaining and ensuring physical access to library collections, and maintaining strong familiarity with materials and their subject matters;
  • Providing leadership and assistance to Library Assistants, Office Aides and volunteers; and
  • Assisting in maintaining insightful data at service points and during programs;
The ideal candidate will have a strong desire to provide exceptional customer service, ability to quickly troubleshoot and problem solve issues, and thrived in a teamwork-oriented environment. Successful candidates will have strong interpersonal and organizational skills, a desire to create a welcoming and inclusive space for everyone.

Selection Criteria

  • Bachelor's degree in Library Science or related field; and
  • One year of experience in library procedures that includes the following:
    • Performing circulatory and patron account support services;
    • Providing programming assistance and promotion; and
    • Maintaining access to and a strong familiarity with library collection.
Substitution : Additional qualifying related experience may be substituted for the education requirement on a year-for-year basis. A Master's degree in Library Science or Library and Information Science may substitute for the one year of experience in library procedures.

Desirable: Preference may be given to candidates with experience one or more of the following:
  • Providing customer service to diverse populations in a library setting, including circulation of materials and reader's advisory;
  • Giving technological assistance to patrons with varying abilities; and
  • Managing patron complaints and issues.

Additional Information

Work hours: Actual work schedule will be determined upon appointment based on the needs of the work location. The employee will be assigned to one of the Arlington Library locations and assignments may change over time depending on need. The current vacancy is at the Central Library.

Please complete each section of the application. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please indicate if you have any of the following degrees:
  • Bachelor's degree in Library Science or similar.
  • Master's degree or higher in Library Science, Library Information Science, or similar.
  • Bachelor's degree in another field.
  • Master's degree in another field.
  • None of the above


How many years of experience do you have in library procedures that includes:
  • Performing circulatory and patron account support services;
  • Providing programming assistance and promotion; and
  • Maintaining access to and a strong familiarity with library collection
  • None
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years or more


Please describe your experience providing customer service to diverse populations, particularly if in a library setting including circulation of materials and reader's advisory.


Please describe your experience giving technological assistance to patrons with varying abilities.


Please describe your experience directly managing patron complaints and issues, especially if it is in a library setting.

Required Question

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