Management and Program Analyst (CommunicationAnalyst )

Washington, D.C
Apr 22, 2021
Apr 27, 2021
Full Time


This position is located in the Air Traffic Organization (ATO), Management Services, Customer Strategy Directorate (AJG-C), Customer Experience Group (AJG-C2). This Directorate is responsible for ensuring a strategic and customer-centric perspective to advocate for the Air Traffic Organization (ATO) Service Units and to monitor customer service & experience, employee engagement, strategic planning and organizational health activities.

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As a Management and Program Analyst, he/she uses experience applying analytical and evaluative methods and techniques to issues of customer strategy, employee engagement or organizational health that facilitate the development of written products that articulate, interpret and explain Management Services (AJG) and ATO programs and policies, including supporting content for the ATO minute. He/she provides leadership for highly complex and challenging activities under the minimal direction of a manager or executive. This work directly affects the ATO's strategic alignment, direction and resources to accomplish its' mission, vision and goals.

As a principal specialist, he/she develops new and innovative approaches, methodologies, and/or techniques to analyze, interpret and integrate information, to identify communication needs, and to develop informational materials that inform customers about new initiatives and programs. He/she applies fact-finding skills and investigative techniques, such as interviews, policy and procedural reviews to write and edit materials, including reports, articles, newsletters, training materials, brochures, interpretive handbooks, pamphlets, guidebooks, speeches, or video scripts to convey complex information throughout AJG and the ATO.

He/she applies knowledge of program/project management principles to plan, execute, and evaluate the effectiveness of AJG information and communication programs. He/she plans, executes, and evaluates the effectiveness of information and communication programs in furthering Directorate goals. He/she creates and maintains project plans, leads team meetings to track progress of specific projects. Develops and updates the program/project plan, schedule, and budget, ensuring schedules are adhered to and tasks are completed as assigned. Analyzes and evaluates project progress, identifies and implements needed improvements or changes. He/she is responsible for writing and copy editing newsletters, articles and other materials for publication and for ensuring that content is factual and accurately reflects ATO policies and practices.

Using knowledge of communication techniques and processes, he/she establishes and maintains an internal and external communications policy between AJG and the ATO. He/she identifies and evaluates communication needs and works to develop and obtain supporting informational materials such as photographs, illustrations, diagrams, graphs, objects, models, slides, charts, pamphlets, exhibits, and live or video recorded speeches or lectures that inform customers about AJG programs, policies, services and activities. He/she applies in-depth experience using desktop and automated programs such as Microsoft Office Suite, including Excel, Power Point, Word, and Visio to apply a consistent set of style, grammar and punctuation practices to reports and documents. Using skill analyzing and presenting data, he/she edits material tailored to specific media and audiences such as surveys and course materials.

Contacts are internal and external. He/she often represents AJG as a principal point of contact to provide advice and guidance on written and visual material and communication policies. Prepares, reviews, and recommends approval of technical and programmatic information and data. Develops briefings to convey strategic vision and/or organizational policies to internal and external audiences.

Broad policies and objectives provide general guidance for addressing issues but often require the development of new approaches. He/she may be asked to develop new policies, procedures and approaches that take into consideration agency-wide policies and may create new solutions and policy interpretations as situations require. He/she has broad discretion to ensure the alignment of organizational goals and policies and the requirements of the project. The Team Manager typically reviews work only at completion forsuccess in achieving planned results.

Travel Required

25% or less - The job may require up to 25% travel.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


Candidates must have one year (52 weeks) of SPECIALIZED EXPERIENCE equivalent to at least the next lower grade level (FV-I or FG/GS-13) that is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.


Experience applying analytical and evaluative methods and techniques to issues of customer strategy, employee engagement or organizational health to facilitate the development of written products that articulate, interpret and explain programs and policies. AND;

Experience using desktop and automated programs such as Microsoft Office Suite, including Excel, Power Point, Word, and Visio to apply a consistent set of style, grammar and punctuation practices to reports and documents.

  • You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.
  • Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FORUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.
  • *Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*
  • Applicants may be asked to verify information on your application for employment with the FAA.
  • **All qualification requirements must be met by the closing date of the vacancy.**


Education cannot be substituted at this level.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

1. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

2. Applicants may be asked to verify information they have provided on their application for employment with the FAA.

3. Please ensure that you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

4. Management may choose to interview all, some, or none of the referred candidates.

5. This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the website:

6. This is a Level 1 (Low Risk) position requires favorable adjudication of a National Agency Check and Inquiries (NACI) background investigation prior to appointment.

This is a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

ALL applicants MUST submit the following:

(1) resume with complete work history; and

(2) a copy of your most recent SF-50
(Notification of Personnel Action).

*For guidance on how to create a Federal resume, visit

*Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, illegible or missing documents.

*Please DO NOT email your application documents. We cannot accept documents via the email system. Documents sent via email will NOT receive consideration.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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