Duties

Summary

Join the team! This position is located in the Headquarters Office of the Consumer Product Safety Commission, Division of Technical Services, Computer Support Branch (TSCS)in the Office of Information and Technology Services (EXIT). This office is responsible for the installation, configuration, troubleshooting, customer assistance and training in support of and in response to the U.S. Consumer Product Safety Commission's Information Technology requirements.

Learn more about this agency

Responsibilities

This position serves as the technical expert responsible for:

Analyzing and evaluating existing and new hardware and software for use in the agency Citrix virtualized desktop infrastructure (VDI).

Managing the maintenance of all agency VDI related hardware, software and configuration policies.

Assisting in the development of Citrix VDI operational procedures for TSCS.

Planning and developing Citrix VDI related training material for CPSC users.

Assisting with the installation, configuration, troubleshooting, customer service, and training in support of and in response to the CPSC's Information Technology (IT) VDI requirements.

Developing plans for installing, configuring, troubleshooting, and maintaining CPSC user VDI related equipment and software.

Serving as the CPSC technical specialist and focal point for the planning and implementation of user support services covering Citrix VDI equipment, software, systems, interfaces and networks.

Ensuring that EXIT management and technical personnel are fully aware of the implications and effects of potential changes desktop virtualization capabilities in the marketplace.

Planning, coordinating, implementing, and providing training to system users on new or changed operating systems, hardware, software and the application of information assurance and security policies and guidelines.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• U.S. Citizenship Required.
• Background Investigation Required.

Must be a U.S. Citizen.

This is a Public Trust Position. Employment in this position requires a background investigation. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the tentative employment offer may be withdrawn.

If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Please see http://www.sss.gov for more information.

Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to appointment and the appropriate background investigation forms to determine suitability for Federal employment. False statements or responses on these forms can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service.

The selectee will be required to complete a Personal Identity Verification (PIV) process that requires two forms of identification from the I-9 Form . We will compare information provided on the I-9 Form to records available from the U.S. Department of Homeland Security. The system confirms employee's identity and eligibility to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

You are applying under Delegated Examining and if selected under this authority, you will be required to serve a 1-year probationary period, even if you are a transfer from another federal agency.

Qualifications

All applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Qualifying specialized experience must demonstrate the following:

Ability to operate, maintain, and administer a Citrix VDI environment that include (1) using the latest technology to incorporate applications and user profiles into a non-persistent virtual desktop infrastructure, (2) creating, applying, and managing Microsoft Group Policy setting into a non-persistent virtual infrastructure, (3) creating and/or maintaining a VDI Golden Image in a non-persistent virtual desktop infrastructure, and (4) creating and/or maintaining Citrix machine and user policies in a non-persistent virtual desktop infrastructure.

Evidence of the above specialized experience must be supported by detailed documentation of duties performed in positions held. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. We will not make assumptions regarding your experience or based on job titles alone. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Applicants must meet the qualifications for this position by the closing date of this announcement.

In addition to the above specialized experience, applicants must also meet the IT-Related proficiency level for all four of the competencies listed below:

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Customer Service: Ability to coordinate cyber operations with other organization functions or support activities.

Oral communication: Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal means.

Problem Solving: Ability to interpret and understand complex and rapidly evolving concepts; ability to think critically.

Evidence of the above specialized experience and IT-related proficiency must be supported by detailed documentation of duties performed in positions held. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience

Education

There is no substitution for specialized experience at this grade level.

Additional information

CPSC provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Specialist listed in this vacancy announcement.

Payment of relocation expenses is NOT authorized.

All the information you provide will be verified by a review of the work experience and/or education as shown on your application, by checking reference and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you or for firing you after you begin work.

Additional selections may be made through this vacancy announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

After the vacancy closes, we will review your application package to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications, your responses to the questionnaire, resume and supporting documentation will then be reviewed. You will be placed in one of the three pre-defined categories. Your responses to the questionnaire will serve as the basis for your initial rating in one of three pre-defined categories: "best", "better", and "good". Within each category, those eligible through veterans preference will be listed at the top of the category. Your resume must support your answers to the questionnaire, or your category may be changed. The candidates in the highest category will be certified for referral to the selecting official and may be invited to an interview.

CTAP/ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a category rating of BETTER.

Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, salary, duties performed for each position, and if the position is/was in the Federal government, you should provide the position series and grade level/pay band.

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Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

Your package must be complete and submitted in the manner specified in this section. Packages that are submitted in any other manner without prior approval from the agency point of contact will not be considered.

A complete application includes: 1. Resume; 2. Vacancy question responses; and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

If you are a current or former federal employee you must a copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or promotion potential level applicant has attained competitively and grade must be equivalent or higher than the grade for which applying. Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

For proof of Veterans Preference you must submit a DD-214 (member copy 4)and, if applicable, Standard Form 15, VA Letter. You can find additional information about Veterans' Preference at http://www.fedshirevets.gov/ .

If you are eligible for special hiring authority, please indicate this when you apply, and submit the supporting documentation for proof of eligibility for the special hiring authority, such as disability, Peace Corps service, Interchange Agreement, etc.

Other documents identified in this announcement.

All supplemental documents must be submitted electronically before the closing date of this vacancy announcement. You have three choices for submitting your supplemental documents:
1. Download from your USAJOBS account; or
2. Upload your file(s); or
3. Fax using the online Fax Cover Sheet.

Failure to submit required documents, based upon how you apply, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Official documents are not required at the time of application, copies are sufficient. If selected, official documentation must be submitted prior to appointment.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.