Duties

Summary

Due to the Pandemic, and individual states with different phases of reopening, the selectee's report date to the official duty station/facility may be delayed until such time as employees are allowed to report to the workplace. The person selected may telework up to the maximum extent possible, up to and including full time, until it is safe to relocate.

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Responsibilities

The Program Support Specialist performs basic (but progressively more difficult) assignments under the close direction of a manager, project/program manager, team leader or more experienced professional.

Responsibilities include: applying basic knowledge of administrative or program principles, concepts, policies, procedures and objectives, working with higher and lower level professionals with day-to-day operations. Coordinates with a manager, project/program manager, team leader, or more experienced professional to plan time and used assigned resources to accomplish tasks.

Responsible for providing a full range of administrative and operational support for the assigned organization, to include:

• Supporting managers and staff by maintaining, creating, organizing, updating and generating reports from multiple systems.
• Assisting in the timely completion or revision of actions related to staff management, status/report submissions, etc.
• Supporting staff with administrative tasks related to compliance, generating program documents, and monitoring progress status.
• Composing, preparing, transcribing, proofreading, and/or editing a wide variety of paperwork including that of a confidential, complex, and/or technical nature.
• Drafting/preparing written correspondence including agendas, reports, and minutes ensuring accuracy, completeness, and timeliness with limited supervision and direction.
• Supporting in the collection and compilation of statistical data, required to prepare reports.
• Assisting in maintaining and archiving program and administrative files and procures supplies and equipment.
• Coordinating small and large meetings, including handling logistical arrangements, making hotel and travel arrangements, and providing on-site support.
• Processing and tracks time sheets and travel vouchers; preparing departmental spreadsheets; developing and maintaining databases and assisting with the day-to-day organizational coordination of user support and communications.
• Contacts are primarily internal to the organizational unit with a manager and other employees to share information, provide data and/or written analyses, and to discuss the status of assignments. In some specialties, may have contact with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customer's situation.
• Works under detailed instructions provided by a manager, project/program manager, team leader, or more experienced professional.
• Regularly refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional for guidance.
• Work is reviewed regularly during assignments and at completion to ensure timeliness and all aspects of quality.
• Work activities typically support the work of other employees and contribute to activities of the organizational level. In some specialties, the work may affect internal and external customers.

Travel Required

25% or less - The job may require up to 25% travel.

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents)
• If using education substitution as qualifying, transcripts are required.

Qualifications

To qualify for this position at the FV-F (FG/GS 5-9) level you must demonstrate in your application that you possess at least three years of progressively responsible general experience that demonstrates the ability to analyze problems, to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively, with at least one year equivalent to the FG/GS-4 level.

Such experience could have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of this position.

OR

Education Substitution: Successful complete of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university; a combination of education and experience may be qualifying for this position. Refer to OPM's Operating Manual Qualification Standards at http://www.opm.gov/qualifications/standards/group-stds/Gs-admin.asp for more information.

Qualifications must be met by the closing date of this vacancy announcement.

Education

Education Substitution: Successful complete of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university; a combination of education and experience may be qualifying for this position. Refer to OPM's Operating Manual Qualification Standards at http://www.opm.gov/qualifications/standards/group-stds/Gs-admin.asp for more information.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skill and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

All or none of the applicants may be interviewed.

This is a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Applicants must submit an electronic application via Aviator and upload supplemental documents (e.g. transcripts, SF-50) to application by the closing date of this announcement.

Failure to submit the application and required documentation by the closing date will result in ineligibility for consideration.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.