Administrative Support Specialist

Washington, D.C
Apr 20, 2021
Apr 21, 2021
Full Time


This position is part of the Surface Transportation Board, Office of Board Member. As an Administrative Support Specialist, you will be responsible for administrative and program support duties to assist the Board Members in performing their substantive and administrative responsibilities and further the mission at the Surface Transportation Board (Board).

**This announcement is open under DEU procedures. Please see announcement DE-11074848-21-CM
Learn more about this agency


The major duties of this position are:
  • Serves as a liaison and handles communications with persons and/or groups inside and outside the agency.
  • Schedules and helps Board Members prepare for regular and one-time meetings with persons and/or groups inside and outside the agency.
  • Coordinates with Board staff to compile briefing materials prior to meetings.
  • Supports Board Members' advisors by gathering case law and statutes cited in filings, compiling information in an organized format from legal databases.
  • Assists in planning Board committee meetings, conferences, hearings, oral arguments, and other meetings and events.
  • Maintains records in accordance with federal record-keeping requirements, ensuring appropriate disposition of records.
  • Makes travel arrangements, submits vouchers for reimbursement, and coordinates with persons inside and outside the agency.

Travel Required

Occasional travel - Occasional travel - you may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

U.S. Citizenship is required.

All qualification requirements must be met by April 15, 2021. Your application package will not receive consideration if it lacks any of the required documents under the "Required Documents" tab.

Probationary Period: One-year probationary period may be required.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

Background Suitability Investigation: Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a Federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement, which is 52 weeks of Federal Service at the next lower grade, GS-11.


To qualify for this position, applicants must meet the specialized experience* as described below:

Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position typically in or directly related to the administrative position, and is equivalent to the work performed at the next lower grade level.

To be qualified for this position at the GS-12 grade level, you must demonstrate in your resume one year of specialized experience equivalent to the GS-11 level of Federal service such as: preparing correspondence, scheduling meetings, maintaining an executive calendar; using office automation software; compiling or assisting in preparing presentations and briefing materials; preparing travel documents/ itineraries; and providing customer service to internal and external customers.

Specialized experience must meet 52 weeks equivalent to the next lower grade level. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Written Communication
Oral Communication
Administration and Management

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (i.e Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Education may not be used as a substitute for experience at this grade level.

Additional information

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .In addition, the Surface Transportation Board (STB) has work/life-balance flexibilities that may be right for you. We offer:

Flexible Work Schedule options are available.

Telework opportunity are available to telework eilgible employees.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation.

Applicants will be evaluated on their resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an Assessment Questionnaire that is based on the previously mentioned competencies or knowledge, skills, and abilities needed to perform this job.

Candidates who are eligible under Competitive Merit Promotion procedures will undergo a quality review to determine if they are best qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided. Highly Qualified candidates may be referred if there is an insufficient pool of candidates in the Best Qualified group.

Candidate who apply under Noncompetitive and Special Hiring Authorities procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume, supporting documentation submitted and their responses to the assessment questionnaire.

Interagency Career Transition Assistance Program (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found well-qualified for this vacancy. Well-qualified means you must meet the basic qualification standards and eligibility requirements for the position, including medical, suitability, and minimum educational and experience requirements; meet all selective factors where applicable and appropriate quality ranking factor levels; be physically qualified, with reasonable accommodation where appropriate, to perform the essential duties of the position; meet any special qualifying condition(s) that OPM has approved for the position; and be able to satisfactorily perform the duties of the position upon entry. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition Resources website at

Veteran's Preference: If you are claiming veteran's preference, you must submit documentation described in the "Required Documents" section. For more information regarding veteran's preference please go to

Preview the Assessment Questionnaire, click .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

Please be advised, the following documents are required even if you are already a current Federal or STB employee:

1. Resume that includes the experience you wish to be considered for the review of your qualifications, the dates of employment with month and year, and hours worked per week, if part time. Resumes that do not contain all of the necessary information to determine qualifications may be marked as insufficient and applicants may not receive consideration for this position. Your latest resume submission is the one that will be used to determine your qualifications.

2. Responses to questionnaire.

3. Supporting documents verifying your eligibility or any preference eligibility along with your application package.

These documents may include, but are not limited to:
  • Veterans documentation: All veterans MUST submit a DD-214, MEMBER 4 copy, if you are currently on active duty, you must submit an official statement of service from your command or other official documentation that proves your military service was performed under honorable conditions;
  • Preference eligible documentation: If claiming 10-point preference you must also submit a SF-15 and any other proof that you are eligible for 10-point preference if a job offer is extended to you, final VA letter including percentage (please do not include letter from VA noting specific private medical information);
  • SF-50 documenting current or previous federal service employment, separate SF-50 documenting appropriate Time in Grade (if applicable);
  • ICTAP documentation: RIF separation notice along with last performance rating or appraisal; and
  • Transcripts if you are using education to substitute or if position has a positive education requirement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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