Management and Program Analyst

Washington, D.C
Apr 20, 2021
Apr 27, 2021
Full Time


This position is located in GAO's Chief Administrative Office, Business Process Analytics group (BPAG). The CAO implements agency-wide programs & oversees operations including human capital, financial, infrastructure, security, IT, professional development program, labor management, workforce planning, and internal communications. The BPAG team performs analysis and program evaluations on efficiency and effectiveness of policies, programs, and operations in support of CAO functions.

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As a Management and Program Analyst, the incumbent serves as the Internal Survey and Evaluation (IS&E) Coordinator for GAO. The duties include:
  • Leads the internal survey and other program and practice evaluation (IS&E) services; serves as IS&E Coordinator. Implements IS&E services that support GAO leadership and offices across the agency on survey needs for internal operations. Prepares action plans and schedules for various phases of survey and evaluation projects to include both short and long-range goals; ensures the selection of appropriate methodology and survey requirements are met to be consistent with customer requirements. Serves as technical lead and contract manager for GAO Employee Experience Survey.
  • Leads the research, evaluation, design/re-design (to include pre-test), implementation, analysis, insight development, and reporting. Based on thorough knowledge and understanding of survey program objectives, works with relevant systems owners and data stewards to ensure proper understanding of data elements and sources. Advises on data collection options that optimally support project goals and leads the data collection efforts.
  • Designs surveys using the Qualtrics survey platform. Develops programs using a variety of analytical tools, such as Qualtrics, SAS, Stata, R, or Python to perform data analysis. Performs electronic data testing to assess accuracy and reliability of the data, documents analytical methods, and interprets results.
  • Conducts data analyses. Provides expert advice and consulting on how data should be collected for internal survey needs. In collaboration with internal customers decides on scope, form, content, and depth of analysis. Prepares, cleans, format, and analyzes data to determine patterns or trends; creates visualizations to display insights both numerically and graphically; and presents high-level insights and resulting actions to key stakeholders. Coordinates with technical and non-technical staff in support of analysis and to deliver analytic solutions and negotiates appropriate data use issues when they arise. Communicates data issues to technical and non-technical stakeholders to ensure the analysis complies with the desired objectives. Selects, refines, and organizes factual information and analysis on survey findings.
  • Presents findings and recommendations orally and in writing. Prepares executive summaries and briefings for top executives and briefs them when requested. Prepares documents, written reports, plans, and presentations to support analysis, including providing information to GAO leadership in the form of statistical reports, summaries, and charts. When applicable, collaborates with ISTS other end-user communities to develop dashboards, user-friendly interfaces, and other functional tools that increase ease of access and use.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. citizen
  • You may be required to submit a financial disclosure statement.
  • You must be suitable for federal employment.
  • Registered for Selective Service, if applicable. (
  • Completion of a probationary period may be required

You must meet all qualifications requirements before the announcement closes.


Applicants must have at least one year (52 weeks) of specialized experience at the next lower band, equivalent to the PE-IIA, PT-II, or GS-13 level in the federal service. Specialized experience is defined as demonstrated experience in assisting with the design, development and/or implementation of surveys created to obtain information for data analysis; analyzing program, survey, and/or technical information to improve operations and business processes; identifying trends and making recommendations; and presenting findings through written reports and/or presentations.


There is no education requirement for this position.

Additional information

This is not a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Selectee may be required to file a Financial Disclosure Statement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit

Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):
  • Ability to identify a problem; obtain and understand the data; prepare, clean, and format the data; analyze the data; create visualizations of the data to display insights both numerically and graphically; and present high-level insights and the resulting actions to key stakeholders
  • Expert knowledge in research methods and techniques such as: survey and research, structured interviews, focus groups, case study design, and statistical programming and analysis for developing and fielding surveys and similar methodologies used to collect primary data
  • Skill in conducting descriptive and statistical analysis using data analysis software applications, to include Qualtrics, SAS, Stat, R, and/or Python, to manage, and analyze large and complex data files and prepare reports.
  • Knowledge of quantitative and qualitative techniques to analyze and measure the effectiveness, efficiency, and productivity of administrative and technical programs.
  • Expert knowledge of project management principles to ensure timely completion of assignments with available resources. Ability to plan and execute analytical assignments, and develop and implement new analytic methods, approaches and procedures to improve operations within CAO and throughout GAO.
  • Ability to communicate effectively, both orally and in writing, in order to convey technical content and sensitive concepts and issues to both technical and non-technical colleagues at all levels in a clear, concise, and balanced manner.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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