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Senior Voice Engineer

Employer
Roman Health Pharmacy LLC
Location
Washington, DC
Closing date
Apr 23, 2021

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Ironclad Technology Services is a Virginia based Information Technology and Business Consulting services company focused on supporting public and private sector customers as they tackle their most daunting information technology and business challenges. We focus on solving real world business problems through innovative thinking, a talented staff, and hard work. Ironclad Technology Services LLC, a Service Disabled Veteran Owned Small Business has an opening for a Senior Voice Engineer to join our growing company in Washington, DC Responsibilities Resolve trouble calls received from various stakeholders (Network Operations Center, Video Telecommunications, Information Technology Field Operations, etc.). Support enterprise-wide communications system maintenance and trouble calls, which include, but are not limited to voicemail reset, number changes, and remote equipment inquiries. Perform installation and relocation requests in accordance with move/add/change processes and procedures. Administer local communications applications. Perform all required back up and restoration functions for data residing on voice communications systems. Develop processes, procedures, and documentation required for voice network administration. Review/mark up cable designs related to voice services On-site support for voice communications hardware and software installations Inventory equipment with vendor at start of installation to ensure all equipment as defined in the SOW/award has arrived on site Transfer and/or reconcile any current circuit tracking data to/from government owned tracking systems and the Vendor Portals as these order-tracking systems evolve. Ensuring appropriate fundamental configuration, capacity planning and design, of voice communications system. Programming and maintenance of the voice switch, voice mail system, auto attendant systems, call management system, and traffic monitoring system. Perform inventory validation of all circuits and develop, enter and coordinate circuit orders. Coordinate orders with the requesting Designated Agency Representative (DAR), circuit provider, and site representative. Enter capacity, location, and carrier data into the Government owned Tracking System and distribute for engineering/management review. Track status of circuit orders and cancellations via Government and or vendor tracking systems. Skills Experience using Government-furnished remote management tools. Skilled in performing cross-connect wiring. Experience maintaining legacy Private Branch Exchange (PBX) systems from Avaya/Nortel. Experience maintaining VoIP systems. Skilled in supporting circuit upgrades, relocations, and new site installations. BA/BS and 8 years of experience Ability to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment. Ironclad Technology Services is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status or any other characteristic protected by applicable law. Ironclad offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more. If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request assistance by contacting HRSupport@ironcladts.com or calling 757-493-3572.

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