VTC Operations Manager-TM2 (Government)

Columbia, MD
Apr 17, 2021
Apr 20, 2021
Full Time
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.AT&T has an opening for a VTC Operations Manager - to support the Video/AVMM Service Manager by ensuring service levels and objectives are met.Description of Job Duties/Responsibilities:Managing the VTC team and internal resource obligations to ensure service levels and objectives are metCreating and implementing operations improvements to meet established objectives across multiple facilitiesDeveloping processes for leveraging and using resources to meet customer needsDeveloping and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligationsInvestigating and resolving matters of significance as appropriateEnsuring appropriate planning of the impact of service level agreements and other issuesPreparing and providing program management reports and briefings, manage deliverable schedules and support process improvementMaintaining/tracking project status (Integrated Master Schedule, documentation status, etc.); assign/track status of key actions/tasks; keep leadership informed on statusRequired Clearance: TSSCI with polygraph. (#polygraph)RequiredQualifications:Candidate should have and Bachelor's degree and 8 years of supervisory or project management experience. Familiarity with VTC project/efforts, coordinating staff and technical requirements is a plus.DesiredQualifications:8570 CertificationAT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VSDL2017

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