Duties

Summary

The Case Management and Community Court Branch is responsible for many specialized functions and the handling of public and non-public (sensitive) information in support of the community service program and customer service operations in the Criminal Division. The incumbent will be responsible for the technical assistance, training and development, implementation of various management functions within the branch, and for Supervising all operations.

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Responsibilities

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Duties and Responsibilities:

• Incumbent assists the Branch Chief by providing technical assistance, leadership/guidance and monitoring to the assigned work force to accomplish Division mission and goals.
• Evaluates policies, procedures, practices and prepares recommendations for improving the effectiveness and efficiency of branch functions to the Branch Chief and other stakeholders.
• Supervises and conducts performance evaluations of Community Service Program and Customer Service Deputy Clerks.
• Participates in conferences, collaborates with managers from other Divisions and public and private agencies to coordinate mutual work-related programs and objectives of the Court.
• Maintains and revises, Standard Operating Procedures Manual for the Community Service Program and Customer Service.
• Assists by planning, formulating and administering programs designed to accomplish Branch functions.
• Identifies training and development needs of the staff, provides training and makes recommendations to the Branch Chief for outside training.
• Responds to inquiries made by the public, outside agencies, judges and court personnel.
• Performs other comparable duties, relevant to position, as assigned.

Knowledge and Skills Required To Perform The Position:

• Knowledge of Superior Court Rules, Criminal Procedure, District of Columbia Code and policies.
• Knowledge of Community Court and problem-solving court philosophy, concepts and principles.
• Knowledge of the D.C. court system and court operations as related to Community Court and problem-solving court processes and community service work for defendants.
• Knowledge and understanding of case docket entries and courtroom functions.
• Must have a creative ability to develop programs necessary for implementation of court policies.
• Must have excellent written and oral communication skills.
• Knowledge of Electronic Case Management System and how it is used to achieve management objectives.
• Knowledge of the techniques used to gather, analyze and evaluate essential information relating to the specific functions of the Branch.
• Knowledge and ability to review a court calendar for accuracy, and perform any necessary corrections.
• Knowledge and ability to review docket entries and filings with ability to interpret and provide guidance for correction.

The safety of DC Court employees, contractors and the public is a top priority. In compliance with the guidelines published by the Center for Disease Control and Prevention, the Courts has maximized its telework flexibilities. The ability and readiness for employees to telework impacts operational requirements and capabilities. This includes having a personal computer, tablet or mobile device which is not shared with secure internet connectivity.

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
11

Requirements

Conditions of Employment

• District of Columbia Courts Employees refer to Policy 0210 and Policy 0200.

To qualify for this position, you must submit the following:

Resume

Completed Vacancy Questionnaire

Documentation /Proof of Education (copy of college transcript or degree) if qualifying based on education higher than a high school diploma/GED

D.C. Courts' Management Training Document

All required documentation must be received by the closing date of the announcement.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma
• 7 years of administrative or position related customer service experience
• One year supervisory experience. Successful completion of the Management Training Program is equivalent to one year

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor's Degree
• 3 years of administrative or position related customer service experience which must include one year of supervisory experience. Successful completion of the Management Training Program is equivalent to one year

Documentation of education must be submitted with your application or your application will not be considered.

*Applicants please be advised that your resume must clearly describe your relevant experience and that you meet the basic qualifications or you will not be determined qualified for this position.

Education

To qualify based on education, upload copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education to meet the above requirements.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Required Documents:

Resume

Completed Vacancy Questionnaire

Documentation /Proof of Education (copy of college transcript or degree) if qualifying based on education higher than a high school diploma/GED

D.C. Courts' Management Training Document

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.