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Commercial Card Supplier Enablement Coordinator - Richmond, VA

Employer
Capital One
Location
Glen Allen, Virginia
Closing date
May 16, 2021

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Job Details

Knolls 1 (12034), United States of America, Glen Allen, Virginia

Commercial Card Supplier Enablement Coordinator - Richmond, VA

An important part of the Commercial Card Ops team, the Supplier Enablement Coordinator will be responsible for enabling acceptance of commercial card payments primarily through outbound phone channel. Associates will work closely with business partners to drive revenue by increasing supplier acceptance of Commercial Card payment.

Responsibilities :
  • Outbound calling to understand and/or influence supplier acceptance
  • Data collection and entry
  • Engage with stakeholders at multiple levels, internally and externally, through superior communication skills (written and verbal)
  • Ability to learn and manage multiple software systems
  • Demonstrate competency in teamwork, self-prioritization, result focus, and business judgment
  • Follow provided procedures and scripting to assure we are accurate and compliant with our communications
  • Conduct any additional assigned activities related to facilitating client payments


Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of Microsoft Excel experience
  • At least 1 year of customer service experience in call center


Preferred Qualifications:
  • At least 2 years of customer service experience in call center within Financial Services or Banking



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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