Business Analyst

Employer
Careerbuilder-US
Location
Hagerstown, MD
Posted
Apr 15, 2021
Closes
Apr 22, 2021
Ref
1903378956
Function
IT, Systems Analyst
Hours
Full Time
Title: Business Analyst Mandatory skills: automated testing, IBM Watson WCS Data flow design, Data flow mapping Data analytics project designs, process flow User Interfaces, Automated function Virtualization platform, call center Description: A Business Analyst interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. They gather, document, and analyze business needs and requirements, conducts market analyses, analyzing both product lines and the overall profitability of the business. Create a detailed business analysis, outlining problems, opportunities and solutions for a business. Through analysis translate business requirements into functional application requirements and provides input into high level design solutions. Other roles that fit this definition within a different function may include: Business Systems Analyst, Technical Business Analyst, and Conversions Analyst. Design and Development Develop IBM Watson Conversation Services code to run Mave virtual assistant Build designs for WCS flow Build/assist with infrastructure design and analysis for AI Mave at all levels Build automated testing into IBM Watson WCS Data flow design/mapping for new applications Data analytics to support designs Assist non-CCO BAs with project designs/process flows. Provide feedback and guidance/clarification as needed to meet business requirements. Notes from Vendor Call: Hoping and really wants someone that has been around a contact center before Everything on his team is in regard to the contact center Building the User Interfaces Looking to recreate that in an Automated function using our virtual assistant Assist with making decisions on the best way to put this together Work with the IT team on a daily basis to make sure they have everything they need in order to build everything they need to build Gathering statistics and ensure what they wanted it to do and perform to the best of it's ability Any other Virtualization platforms outside of VI - wants someone that has knowledge around these topics Someone that's come from a call center environment before Really likes previous call center experience - a BA that moved from a contact center 2+ years of experienceJob Requirements:Mandatory skills: automated testing, IBM Watson WCS Data flow design, Data flow mapping Data analytics project designs, process flow User Interfaces, Automated function Virtualization platform, call center VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions. Please send your resumes to "staffing10@viva-it.com" and one of our recruiter will get in touch with you Contact Details: Account co-ordinator: Godwin Deepak A, Phone No: (847) 786-5423, Email: staffing10@viva-it.com VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008-it.com