Human Resources Specialist (Information Systems)

Washington, D.C
Apr 15, 2021
Apr 21, 2021
Full Time


As a Human Resources Specialist, you will perform high level Human Resources (HR) compliance work regarding the development delivery, management, establishing and implementing HR information and other broad, complex HR business systems, programs and related initiatives.

Location of position: General Services Administration, Office of Human Resources Management, Location Negotiable After Selection

Learn more about this agency



As a Human Resources Specialist, you will perform the following duties:

Establishes a wide array of HR data-related business processes and reporting. Enters information into existing databases and creates new databases as needed. Collaborates with HR professionals and performs HR processes to implement programs; ensure accurate input of data and to store critical data used to make high level HR decisions. Establishes and works with data structures to ensure consistency and effectiveness within the (Processing & Personnel Records Management Center (PPRM). Serves as an HR spokesperson and attends stakeholder meetings with service providers and various GSA, OHRM, PPRM staff. Troubleshoots processes and collaborates with contractors and others to validate and fix errors based on PPRM requirements. Performs reviews and inputs help desk tickets to ensure that PPRM data management goals and objectives are met. Facilitates high level conversations regarding HR business processes to provide technical support to contractors and other service providers. Identifies the root cause of mismatch HR personnel and related action errors and reports. Makes recommendations for the resolution of data mismatches between HR Links, GSA Credential & Identity Management System, Monster Government Solutions and other GSA HR business systems. Reviews conversion data extracts and ICD's (interface control documents) to determine the reasons for mismatches and to propose viable solutions to fix complex problems. Establishes and assists in implementing process improvement and state-of-the-art strategies focused on Data analysis, evaluation and review functions. Participates in the design, development, testing, and deployment of new, existing and proposed HR systems for use across several organizational HR disciplines within GSA (i.e. classification, staffing, HR processing). Gathers and analyzes HR data and collaborates with HR staff to include Classifiers, Staffers, HR Processors and others stakeholders and partners regarding HR reports and findings. Works with HR staff to revise and update Office of Personnel reports and inquiries and performs overall. strategy work to implement best practices and to provide guidance to HR staff.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-13 salary range starts at $79,468 per year. Locality will be determined based on duty location.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.


To qualify, you must have one year of specialized experience equivalent to the GS-12 in the Federal service. Specialized experience is experience administering one or more human resources (HR) automated systems. This experience must include knowledge and application of the characteristics, functions and operational capabilities of the HR/IT system and experience training employees with varying levels of experience with HR/IT systems; troubleshooting system issues/errors; and utilizing a complex reporting tool to translate vaguely defined reporting/measurement requirements into workable reports to measure/assess personnel management efficiencies and efficacies.


Additional information

Bargaining Unit status: Not Applicable

Selected applicants may qualify for credit toward annual leave accrual based on prior non-Federal work experience or uniformed service experience.

We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
  • Skill in developing, interpreting, and analyzing data extracts and reports from automated HR databases and/or developing the most efficient and effective automated systems approaches for presenting HR reports and graphics for PPRM management and/or other OHRM staff.
  • Ability to communicate in writing in order to explain and negotiate requirements and/or implementation of HR systems program initiatives.
  • Knowledge of qualitative and quantitative techniques to analyze the effectiveness and efficiency of assigned PPRM programs and related services.
  • Ability to evaluate and make recommendations concerning overall plans and proposals for the implementation of major, complex HR systems and related programs.
  • Skill in performing in-depth analysis to determine the reasons for mismatches between HR information, data management systems and programs.
  • Skill in oral and communication in order to present IT business systems report briefings and information for persons with various levels of HR IT experience.
  • Knowledge of program analysis, management and evaluation methodologies, including data analysis and research principles necessary to perform studies impacting GSA, HR automated systems, functions and business processes.

  • Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. Such document(s) must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

    If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:

    (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
    (b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).

    If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

    If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.

    If you are eligible under an Interchange Agreement: Submit your latest SF-50.

    If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.

    If you are a current or former Land Management Agency Employee - Submit a and b:

    (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.

    (b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).

    If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.

    If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS's Resource Center for more information.

    If you are ICTAP / CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    If you are a current or former political appointee: Submit your SF-50.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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