Maintain computer systems and provide desktop support in a command center environment This family is responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.) SCOPE: Receives assignments in the form of objectives with goals and process to meet goals outlines. Work is reviewed by management to measure meeting objectives. PROBLEM COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. IMPACT: Personal judgment and performance may affect the cost, schedule and quality of individual projects. Decisions or failure to achieve results may cause moderate adverse delays in schedules. LIAISON: Frequently interacts with outside customers and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific project and/or schedules. Minimum Requirements-2-4 years of Desktop support on Windows OS machines-Must possess an active secret clearance-Must be comfortable starting a shift at 9:30 and be comfortable going into an office-Must possess a security plus CE certification