Sales Counselor Charter Towson Tired of Sales Quotas that do not work?? A' Why Charter Senior Living?Charter Senior Living is a Boutique operating company that is different than many Assisted Living Companies. WeA' focus on quality versus quantity of sales interactions. Working with families and seniors, we understand that it is important to build trusted relationships with our prospects. Most Seniors feel they are "not ready" and it takes an empathetic sales professional to help seniors through this journey. Utilizing a proven sales approach called "Prospect Centered Selling", you will be responsible for growing occupancy, building professional referral relationships, and marketing the community.A' We truly live by our mission. To Enhance the Human Spirit of residents, families, and Associates.A' This mission extends to our prospective residents/families and professional referrals within the market.About Charter Senior Living -?Charter Senior Living is a new Management company that owns and operates Senior Living Communities. Founded by a seasoned Executive who came from a large senior living corporation who wanted to build a company that is truly focused on employees, residents, and families. Charter has grown to 18 operating communities and 3 new developments in 48 months. If you are looking for growth opportunities, and do not want to be just "another" Director of Sales, we may be a great fit for you.Offering Health Insurance for Full Time AssociatesA' A' Charter Benefits:competitive base compensationrich monthly commission incentiveshealth coveragepaid time off401Ktuition assistanceEmployee Referral BonusResident Referral Bonusemployee recognition programs.POSITION SUMMARY:The Sales Counselor is responsible, under the Sales & Marketing Director's supervision, or achieving highresident occupancy by generating community activities, tours, prospective resident follow-up, etc.The Sales Counselor must be self-motivated, organized, and professional. He/she must diligently andconscientiously devote full and exclusive time and attention, and best efforts to job responsibilities;demonstrates judgment and sound discretion on a consistent basis that ensures complete/full occupancyof the facility at the earliest time possible.DUTIES AND RESPONSIBILITIES:1. To perform community sales and marketing activities including public relations efforts, prospective residentgeneration, tours, prospective resident follow-up, direct sales, and sales monitoring, and any other aspectsrequired from the community Marketing Plan to ensure maximum marketing results and assist in thecomplete fill-up of the community as directed by the Sales & Marketing Director.2. With general guidance of the Sales & Marketing Director, assist in the development and implementation ofa quarterly marketing plan for the community. The plan should involve competition studies,strengths/weaknesses, outreach goals, budget census goals, methods and systems for achieving the goals,and other related items.3. As directed by the Sales & Marketing Director, to perform community relation functions and to participatein local community activities for the community with particular attention to clergy, medical, legal, financialand business communities who would have influence with the senior market.4. As directed by the Sales & Marketing Director, assist in maintaining appropriate contact with senior centers,Chamber of Commerce, clubs, associations, city/county organizations, media organizations, churches, elderattorneys, trust officers, senior services, local government senior agencies, hospitals, discharge planners,real estate brokers, financial planners, social workers, home health agencies, and any other communitygroups. Prepare and deliver presentations as needed.5. To perform all job functions in a manner which will ensure company profitability by meeting all facilityactivity and marketing budgets and census guidelines as set by the corporation.6. To otherwise be available to give tours as part of the marketing team.7. Assist in management of the Lead Tracking System by updating daily to promote timely follow-up, accuratemarketing statistics and improved marketing communications.8. With the general guidance and assistance from the Sales & Marketing Director, develop and implement in-house events/functions that will generate new traffic into the community. These events/functions shouldbe held weekly, monthly, quarterly and/or annually. The events/functions should include any of thefollowing: existing residents, family members, prospective residents, hot leads, guests, community leaders,outside organizations (as noted above), etc.9. Conduct in-depth interview with prospective residents and other necessary parties to determinequalifications for residence into the community and to make referrals to other facilities as may beappropriate.10. As directed by the Sales & Marketing Director, assist in conducting in-depth competition studies todetermine strengths/weaknesses, census levels, rental rates, range of services, department leaders,advertising/promotions, menu/food service, activities, amenities, etc.11. Be fully prepared to discuss with prospective residents the amenities and services of the community duringassigned working hours, and at such other times as may be requested by prospective residents ormanagement.12. Develop an action plan in providing definitive follow-up to all inquires made by prospective residentsconcerning the community and the services it offers.13. Assist in the arrangements for and coordination of move-in for new residents.14. Maintain current, accurate, and appropriate reports for every census report and other such records thecommunity. These reports/documents will include, but not limited to, weekly census reports, inquiry cards,follow-up communication, community outreach reports, referral sources, advertising success tracking, etc.15. As directed by the Sales & Marketing Director, manage all collateral marketing materials includinghandouts, postcards, brochures, etc.16. Identify overall trends in the marketplace that would indicate adjustments to be made in the overallmarketing strategy for the community or in individual instances.17. To perform any additional job duties or training sessions set by the corporation, Executive Director, or Sales& Marketing Director while completing all assigned duties which may change from time to time according toresident needs, staffing levels, working circumstances, and corporate directives.UNIVERSAL PRECAUTIONS:A cents € cents Exposure to blood/body fluid not likely.PHYSICAL REQUIREMENTS:Push, pull, and lift at least 30 pounds.OTHER REQUIREMENTS:He/she must possess excellent leadership and communication skills, be creative, fun-loving and have a caring disposition towards the elderly. The Sales Counselor must also have a current driver's license, typing, and marketing skills and have a neat, professional, courteous manner and appearance.Ability to pass a drug screen and criminal background check.Willing to work shift assigned, weekends, and holidays.Ability to work independently with minimum supervision; problem-solving, conflict management, budgeting.A' JB.0.00.LN