**Service Desk Manager**Location **Washington, DC**\# of openings **1**Salary Range (Min-Max) **0 Job Brief**Service Desk Manager:- 5 Years Experience- CompTIA A+ Certified- ITIL v4 Certified**We are going places, hop on board. Our value is in our employees - smart, passionate, and fun people.**Grow with us! As a growing business, every NuAxis Innovations employee impacts the success, and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Service Desk Manager** for a Full-Time position.**Essential Function:**Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. This personnel serves as the first point of contact for troubleshooting hardware/software PC and printer problems.**Minimum Qualifications:**+ Associates degree or equivalent experience.+ At least 5 years' experience managing an IT help/service desk.+ Strong demonstrated leadership abilities.+ Experience researching and developing employee training and performance improvement plans.+ Strong working knowledge of desktop and laptop hardware and peripherals+ Strong knowledge of Windows 10, and OSX operating systems, and common office applications.+ Experience using an issue tracking system to record, monitor, and document trouble items and work requests (eg, ServiceNow).+ Excellent proven written and verbal communication skills.+ Strong problem solving and research skills.+ CompTIA A+ certification+ Information Technology Infrastructure Library (ITIL) v4 Foundations certification.**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile:**NuAxis is an IT Services firm providing innovative solutions to the US Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.High technology small business with long-standing US Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years._NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation._At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.