The Help Desk Analyst will work with internal and external constituents to provide specialized technical support to the Consolidated Audit Trail ("CAT") Industry Members. The Analyst applies analytical skills to conduct research and coordinate processing of requests and issues. This is competent-level professional work in which incumbents are refining and expanding skills, and working under supervision and moderate guidance.Essential Job Functions:Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CAT systemIntakes calls, researches, resolves and documents issues of moderate complexityProvides excellent internal/external customer service in specialized area of regulatory responsibility, namely the Consolidated Audit Trail.Respond to customer requests by providing functional and navigational support for CAT.Assists firms with moderately complex questions regarding validation and linkage error correction.Confers with senior Help Desk staff and subject matter experts for guidance on complex issues as appropriate.Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller's firm, and type of data/technical request and questions.Develops a proficiency on SEC Rule 613, the CAT NMS Plan rules and related technical specifications.Mentors junior analysts.Utilizes computer resources and software applications as necessary to develop tracking spreadsheets and identifying trendsProvide end user training and advice.Education/Experience Requirements:Bachelor's degree in Finance, Economics, or Business with a minimum of two (2) years of related experience or the equivalent combination of education and experience. Experience in the financial industry demonstrating knowledge of regulatory reporting and analytical skills is preferred.Knowledge of relevant FINRA/SEC rules and regulations.Knowledge of securities markets, member firm operations, books and records.Excellent customer service skills.Ability to interact with a variety of stakeholders such as Industry Members and SRO/SEC regulatory staff.Competence using a desktop computer with the full suite of office software applications.Excellent written and verbal communication skills required.Working Conditions: Work is normally performed in an office environment with potential for occasional travel.To be considered for this position, please submit an application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.Please note: If the "Apply Now" button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's accommodation help line at 240.386.4865. Please note that this number is exclusively for inquiries regarding application accommodations.In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.Important InformationFINRA's Code of Conduct imposes restrictions on employees' investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. 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Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.You can read more about these restrictions here.As standard practice, employees must also execute FINRA's Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company's policy on nepotism.Search Firm RepresentativesPlease be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. 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