Sr. Communications Associate

Employer
Capital One
Location
Richmond, Virginia
Posted
Apr 14, 2021
Closes
May 14, 2021
Ref
R110271
Function
Finance
Hours
Full Time
West Creek 4 (12074), United States of America, Richmond, Virginia

Sr. Communications Associate

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Role:

Capital One's Innovations and Technology Communications team within Corporate Communications is looking for an energetic, creative and results-driven Sr. Communications Associate who can partner with internal stakeholders, leaders and the broader team to develop and deliver on communications strategies that support Tech's Business Resource Groups (Blacks in Tech, Hispanics in Tech, Women in Tech, Equality Allies) and our broader Diversity, Inclusion and Belonging (DIB) focus.

You should have:
  • A collaborative spirit combined with a passion for creating the best possible experience for your teammates and customers.
  • Excellent communication skills, a way with words.
  • A passion for making content effective yet compelling, and the way that continues to evolve in the digital age.
  • Agility in a constantly changing environment, including the ability to diagnose problems and drive appropriate solutions.


You should be:
  • A tenacious problem solver, working with internal customers to understand intent and goals to deliver communications that meet their needs.
  • Comfortable using various technologies, platforms and channels to deliver superior content experiences.
  • Focused on details, while quickly and creatively solving problems.
  • Highly collaborative, and inquisitive about how our services, processes and teams work.
  • Highly organized, while comfortably juggling multiple projects and priorities.
  • Open to change and willing to push the boundaries to deliver successful solutions for you customers.
  • Experienced in crafting communications for various audiences using different "voices" to represent your customer.


Responsibilities:
  • Partner closely with BRG leaders, the Tech Communications, DIB communicators, and cross-functional partners to develop a holistic communications strategy to engage associates in support of our DIB priorities.
  • Proactively plan and implement a range of strategies and creative solutions (leader blogs, email communications, Pulse site content, video, events etc.) to reach our target audience in support of Tech's DIB initiatives.
  • Support the planning, content development, associate experience and communications/marketing for a range of events, including Town Halls and internal conferences.
  • Write and edit communications from a range of internal sources.
  • Ensure that communications tell an articulate, consistent story, providing the right context and level of detail.
  • Drive and/or collaborate with appropriate external partners on external marketing, communication, community activities and networking events.
  • Apply user-experience design and data-driven methodologies to create breakthrough, integrated experiences for our associates.
  • Build and maintain relationships with the Tech organization and internal and external communications partners to share best practices.
  • Utilize social computing platforms and graphics packages to create a media-rich communications experience for a diverse set of audiences.


Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 3 years of internal communications experience in support of leaders and employees


Preferred Qualifications:
  • At least 5 years of experience crafting communications in support of leaders and teams, demonstrating an ability to employ different styles and voices
  • At least 1 year of experience supporting Diversity, Inclusion and Belonging initiatives
  • At least 1 year of experience in HTML and design software packages


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.