Sr. Analyst, Strategic Accounts
It's Time For A Change Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. We bring our whole selves to work and we're driven to make a difference every day, from the work we do in our roles to the charitable endeavors we support. We believe in starting by listening, communicating with candor, fostering inclusion, and owning the opportunity. We respect and celebrate individual talents and team wins. Whether we're wearing scrubs, jeans or our finest work-from-home chic, we have fun, work hard and make time to help others.Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely. We were named one of "Becker's 150 Great Places to Work in Healthcare" in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 by Parity.org and we publish an annual Diversity Report to share our progress on how we're building an equitable workplace and performing on various metrics. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.New Century Health merged with Evolent Health in 2018 and continues to guide transformative change in specialty care management as an Evolent company. Within the Evolent ecosystem of provider-centric solutions for value-based care, our New Century Health team focuses on cost and quality improvement for oncology and cardiology specialty care. With more than 15 years of proven results, New Century Health generates insights and drives cutting edge innovation through its clinical capabilities and deep appreciation of health care informatics, physician management and health care technology systems development. Together, Evolent and New Century Health are harnessing the power of our combined organizations to improve the health of the nation. Join the New Century Health team and put your passion to work for transforming the US health care landscape for patients, providers, and payers.Role in Brief: New Century Health is recruiting a Senior Analyst to join as a member of its Strategic Accounts team. The Strategic Accounts team is responsible for ensuring unassailable customer value while enabling proactive account and market growth opportunities. The group partners heavily with internal cross-functional teams in data/analytics, network, and operations, and has a focus on customer success process and programs. This position offers a unique opportunity to help drive meaningful market impact and top-line growth. What You'll Be Doing:Working to develop innovative approaches to communicate customer value - Investigate, test, and help operationalize new performance metrics and opportunity assessments to help differentiate NCHHelp create streamlined internal processes to engage subject matter experts in the generation of client-specific insightsCoordinate client and internal feedback on pilot content and development processesSupporting scaled Strategic Account Executives in customer success delivery - Partner with data and analytics team to automate timely delivery of required reportingDistill key customer insights - value, troubleshooting, and growth opportunities - from dataDevelop succinct and high-impact communication tools and content for client-specific partnership performance discussions Developing pathways for growth within existing accounts or existing markets - Collaborate with Product team and Account Executives to shape business development collateralSync with operations teams to capture key value 'proof points' within existing risk marketsPartner with data/analytics team to flesh opportunity and pricing projectsThe Experience You'll Need (Required):Bachelor's Degree2-4 years' experience Finishing Touches (Preferred): Previous experience working in healthcareExperience in a strategy management consulting firmGrowth strategy experience, eg, market assessments, SWOT analysisDemonstrated problem-solving abilities and creativityExperience developing collateral or educational contentAnalytic rigor, experience conducting root cause analysesDrive to get stuff done, comfort with ambiguityResourcefulness-ability to procure detailed data and informationProven time-management skills and attention to detailOutstanding written and oral presentation skills, ability to engage in back-and-forth conversation with senior leaders, and ability to develop strong relationshipsTechnical requirements: Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Evolent Health maintains a drug-free workplace.