Manager, Sales Operations

McLean, Virginia
Apr 12, 2021
May 11, 2021
Full Time
You can be an important part of our growth by taking on the role of Manager, Sales Operations. This role oversees support functions essential to sales force productivity. These include reporting, planning, sales process optimization, sales program implementation, and sales compensation design including quota setting and administration. Reporting to the Vice President, Sales Operations, the Manager, Sales Operations also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities within the sales organization are supported.

Specific responsibilities include:
  • Managing the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Coordinating sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
  • Proactively identifying opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
  • Directing the use of enabling technologies, including CRM, for the field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm's technology investments.
  • Building peer support and strong internal-company relationships with other key management personnel.
  • Succeeding in this position requires you to be a self-starter with proven problem-solving skills. You should enjoy becoming a subject matter expert in multiple areas and have a strong affinity for efficient processes, a well-organized database, and a passion for clean data. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!

Required education and experience for this role includes:
  • Bachelor's degree from a four-year college or university.
  • 2-3 years of Salesforce experience as a Salesforce administrator.
  • Prior experience with all of the key processes in a software sales organization
  • Proven success designing and implementing solutions on the Salesforce platform
  • Proficiency in computer skills (i.e., Microsoft Word, Excel, and Power Point).
  • Strong analytical and reasoning skills--ability define problems, collect data, establish facts, and draw valid conclusions.
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization.
  • Experience documenting and analyzing processes, procedures, and/or policies.

The position is based in our Tysons Corner, Virginia office.

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

Appian Corporation is an equal opportunity /affirmative action employer . All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


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