Description Job Description Leidos is seeking midsenior-level System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will deploy, operate and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Primary Responsibilities Individuals in this role may be required to remotely log into the end users' endpoint (desktops andor servers) in order to perform technical software configuration, rebooting, and other remedial actions. Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems. Deploy, operate and maintain the user profile management system to ensure roaming user profiles Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. Mentor junior teammates and may supervise others. Support customer requirements in a 247365 environment and schedule. Update operations and maintenance documentation for 247365 personnel. Basic Qualifications Experience with interacting with customers to handle complex service inquiries and problems. Experience working as a Tier 2 system administrator knowledge of desktop software applications such as web browsing and client software, and IT Service Management software. Experience with Citrix AppSense Knowledge of IC IT standards and best practices. Experience deploying, operating and maintaining the user profile management system to ensure roaming user profiles Experience with ScriptingAutomation Experience with log reviews, incident analysis, and identification of issue trends. Experience troubleshooting issues in a growing environment. Time management skills. Strong oral and written communications skills. Track record of working effectively within a team, and support to peers toward improved processes and results. Experience with support ticket management systems. Experience reviewing other peoples work. Experience supervising and mentoring others. Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP). The candidate must have Bachelor's Degree with 4-8 years of prior relevant experience or a Master's Degree with 2-6 years of prior relevant experience. Years of experience may be used in lieu of a degree. US Citizenship is required. TSSCI with CI Poly required for Position or TSSCI and willingness to get a poly. Preferred Qualifications Foundation of knowledge around AWS cloud services and the cloud ecosystem ITIL Certification ISEO External Referral Bonus Eligible Potential for Telework No Clearance Level Required Top SecretSCI with Polygraph Travel No Scheduled Weekly Hours 0 Shift Day Requisition Category Professional Job Family Systems Administration Pay Range Leidos is a Fortune 500 Registered information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately 11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidosleidos.com mailtospam.leidosleidos.com . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.