ServiceNow Business Analyst

Bravium Consulting
Rockville, MD
Apr 05, 2021
Apr 13, 2021
IT, Systems Analyst
Full Time
DescriptionThe ServiceNow Business Analyst will formulate and define proposed solutions, scope and objectives with an understanding of applicable business systems and industry requirements. ServiceNow experience is required.ESSENTIAL FUNCTIONSParticipates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.Develops business and system requirements, functional designs, process flows, and test plans.Conducts system testing and facilitates user acceptance testing.Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.Develops working knowledge of the client's industry and uses this information to support continuous improvement initiatives.Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.REQUIREMENTSUS Citizenship3+ years of business analysis experienceDegree or equivalent in Business, Information Systems, or Computer SciencePrior working knowledge of ServiceNowExperience with AgileExcellent written and verbal communication skillsAbility to understand business processes and translate into technical specificationsSolid problem solving and analytical skillsAbility to work effectively with people at all levels of the organizationClient-focused approach with outstanding interpersonal skillsWorking knowledge of system development life cycle conceptsExperience with Customer Service Management Highly skilled with Microsoft VisioAbout Bravium ConsultingBravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. We were recently awarded NMSDC Top 100 and Washington Technology fast 50.Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:15 PTO days10 paid holidaysMedical Insurance with 80% employee premium supportDental Insurance with 80% employee premium supportVision Insurance with 80% employee premium supportShort Term and Long Term Disability coverage with 100% premium support401k Program with Bravium matching 100% of up to 4% of salary$2500 Annual Training Budget5 days of Paid Training Time OffMaternity LeaveEligibility for annual bonusReferral bonusFlexible work arrangements