Skip to main content

This job has expired

ServiceNow Admin

Employer
Apex Systems
Location
Dahlgren, VA
Closing date
Apr 12, 2021

View more

Bowhead is seeking a ServiceNow Administrator to join our team in Dahlgren, VA to lead efforts to enhance, optimize, troubleshoot, and administer an existing large scale IT environment. The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: * Subject matter expertise in ServiceNow system applications and custom applications. * Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. * Create, maintain and enhance team Dashboards and reporting, including scheduled reports. * Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems. * Create, maintain and enhance future connections between ServiceNow and other systems. * Maintain Forms, Reports, Views, Workflows, Groups and Roles. * Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. * Perform in the areas of administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform. * Strong understanding of CMDB, including importing customer data. * Configure and customize the ServiceNow system, including workflows. * Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow. * Communicate ServiceNow process, operations and capability information to all levels of management effectively Perform ServiceNow implementation tasks including but not limited to: o configuration o integration o custom programming Requirements * Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities * Proven, demonstrable abilities as a System Administrator, Network Administrator or similar role * Familiarity with various operating systems and platform * Resourcefulness, problem-solving aptitude, and self-motivation * Excellent communication skills and professionalism dealing with both internal and external entities * ITIL and agile experience preferred * 6 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite * Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED: * Experience with Microsoft O365 Cloud environments * Experience with SCCM Package deployment and reporting * Familiarity with BigFix reports and remediation techniques * Client facing communication experience SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert