UX Design Lead
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- May 9, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
UX Design Lead
Capital One's Experience Design team is looking for a UX Design Lead who will partner directly with our HR organization to co-create the vision and strategy for a unified associate experience. This foundational undertaking will be used to start designing and delivering by way of key strategic priorities (eg. Workday, Internal Mobility, Lumapps replacement).
The UX Design Lead will help to surface understanding (research) and connection (strategy) for what a unified experience should be, and guide UX Design strategy improvements across multiple HR channels, touchpoints, and internal associate applications.
The Design Lead will work closely with UX Researchers to co-facilitate both generative and evaluative research with internal users. And then, in collaboration with other designers, product partners, software developers, external vendors and HR leaders, take those learnings and target areas of opportunity for innovative solutions to plan and implement an effective Design strategy to reshape the HR experience.
What you'll do:
- Apply service design methods and user research techniques to uncover the current experience landscape for HR associates and users of internal channels and touch points
- Work closely with partners in Product, Tech and HR to establish a target experience and identify key areas of opportunity to advance incrementally towards a future state
- Present and communicate research analysis clearly and effectively to a diverse audience of designers and non-designers
- Develop new product/feature concepts, frameworks, portfolio/product prioritization, roadmaps that help drive the strategic definition of the desired user experience
- Translate strategy into concept prototypes to communicate your vision through artifacts
- Provide UX direction for development, testing, and refinement of digital and service prototypes
- Use visual and tangible storytelling to share your discoveries, influence stakeholders, and create energy around your ideas
- Become entrenched in available and defined design systems and apply these in your work where applicable
What you'll bring:
- Empathy that will empower you to be a customer advocate in our product development processes
- Strong leadership presence to facilitate collaboration between Design and Tech
- Ability to translate user needs and requirements into clear and compelling artifacts
- Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
- Excellent problem-solving and relationship management skills
Basic Qualifications
- Bachelor's Degree or military experience
- At least 4 years of experience with human-centered design
- At least 3 years of experience in experience design
Preferred Qualifications
- Experience designing in Figma and Invision
- Master's Degree in design or business
- At least 2 years of experience in design strategy or service design
- At least 1 year of experience in Design Research
- 5+ years of experience with a digital product & services company or consultancy
- 5+ years of experience in design strategy, UX design, communication design, or industrial design
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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