Sr. Business Manager, Bank Collections and Recoveries

Capital One
Glen Allen, Virginia
Apr 08, 2021
May 08, 2021
Full Time
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Sr. Business Manager, Bank Collections and Recoveries

Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Retail Bank Customer Resiliency team is responsible for developing and implementing strategies to mitigate losses on deposit and lending products across multiple Consumer and Small Business portfolios at Capital One. The job will involve constantly assessing the credit risk of the current state of the business, improving the existing loss mitigation strategies and defining new strategies to reduce losses. In addition to the core collections and recoveries operations team, Business leader will frequently work with Data, Product, Credit, and Portfolio Management teams. As we modernize our systems to meet the needs of digital customers, balancing management of credit losses while creating a great customer experience is critical to our future success.

General Responsibilities:
  • Credit Program Leader: BCR/ CBR/ BK program (consumer and small business bank)
  • Enterprise Loss Mitigation: Partnering with other credit and enterprise loss mitigation leaders to develop business strategies
  • People management: Grooming associates in the credit world (keeping the high standard of the credit analytics)
  • Governance: Accountable leader to build a robust BCR credit governance program and manage it
  • Credit Strategy: Thought leadership working with product and tech to optimize on the intent while ensuring the priorities are defined clearly
  • Credit Decisions/ Monitoring: Structured management of the collections and recoveries strategies, planning of credit decisions, management of credit monitoring activities, etc. Partnering, communicating, and influencing several leaders across operations and enterprise on a regular basis and presentation to MVP+ audience for credit activities
  • Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in quantitative analysis
  • At least 2 years of experience in qualitative analysis
  • At least 1 year of experience in people management
  • At least 1 year of experience in project management

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 5+ years of experience in quantitative analysis
  • 5+ years of experience in qualitative analysis
  • 2+ years of experience in people management
  • 2+ years of experience in product development
  • 2+ years of experience in financial modeling
  • 2+ years of experience in economic forecasting
  • 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.