Information Technology Specialist (Network Services)

3 days left

Washington, D.C
Apr 08, 2021
Apr 16, 2021
Full Time


This position is located in the Department of Technology Services, Enterprise Operations Center, Infrastructure Operations Division, Infrastructure Operations Branch.

Learn more about this agency


The incumbent will be responsible for the design, implementation, modification, and maintenance of complex technical environments, networks, and systems. You will be responsible for network infrastructure engineering support services, including but not limited to installing and configuring network equipment, monitoring network infrastructure health, patch management, and supporting connectivity to other networks and facilities. In this role, you will be required to oversee the network engineers who are working the 3pm to 11pm shift ensuring sufficient coverage, ensuring resources are assigned to technical refresh upgrades, bandwidth upgrades, and any other maintenance windows where a network engineer is needed for. In this role, you will also be required to be the queue monitor for the DCN engineering ticket queue, ensuring all tickets are assigned, updated, and resolved within defined service level agreements. Additionally, you will be required to ensure a successful transition of duties and responsibilities to the next shift.

In the area of Network Design and Implementation, duties may include, but are not limited to:
  • Developing a program to proactively monitor bandwidth.
  • Preparing bandwidth assessments of Court Wide Area Network (WAN) circuits upon request.
  • Preparing order instructions for WAN circuits, equipment, and services as defined by the customer.
  • Configuring WAN and Local Area Network (LAN) hardware and software.
  • Documenting network diagrams, infrastructure, IP addressing schemes, routing, security policies, and load-sharing.
  • Developing and documenting network provisioning requirements and policies.
  • Providing capacity planning assistance to develop network resource requirements projections.
  • Supporting core Internet protocols (OSPF, EIGRP, BGP, MPLS, and QoS).
  • Installing and configuring Cisco 4000 series routers.
  • Responsible for IP address management of the currently allocated subnets as well as evolution to the new addressing policy for the enterprise architecture.
  • Providing operation and maintenance (O&M) support and trouble-shooting of network-related issues covering the entire enterprise (LAN/WAN/Data Center and Internet/TIC).
  • Supporting QoS, multicast, and content delivery.
  • In the area of Network Monitoring, duties may include but are not limited to:
  • Developing and documenting requirements and policies for network monitoring and problem management.
  • Providing guidance for network operation implementation and support process and procedures.
  • Providing support as tier 3 escalation.
  • Identifying network problems and resolving them in accordance with incident and problem management services, policies, and procedures.
  • Coordinating resolution of circuit problems with third parties, including public carriers, ISP, and external vendors.
  • NOTE: This is a shift position from 3pm to 11pm EST, Monday through Friday

    Travel Required

    Not required

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate ALL areas defined below.
  • Managing a group of engineers and their workload;
  • Working with Cisco Nexus 2K, 5K, and 7K;
  • Utilizing Cisco Dynamic Multipoint VPN and IPsec;
  • Providing support for Cisco Routing and Switching including MultiCast, QoS, IOS Security, and content delivery;
  • Utilizing IT Service Management (ITSM) tools; and
  • Configuring WAN/LAN hardware and software.
  • Applicants with the following certifications and/or experience are highly desirable.
    • Cisco CCNA or CCNP Certification
    • Knowledge of Application Centric Infrastructure (ACI)


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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