Helpdesk Support Specialist

King George, VA
Apr 06, 2021
Apr 09, 2021
Full Time
SimVentions, consistently voted one Virginia's Best Places to Work, is looking for a Help Desk Support Specialist to support the operations team for an online mission assurance system. Ideal candidates are inquisitive self-starters who are eager to learn. This position may eventually include shift-work (nights and weekends).Responsibilities: Respond to user issues and inquiriesCreate user accountsPerform system research and troubleshootingPerform daily system checksRequired Skills & Experience:Experience with Active DirectoryExperience with Microsoft operating systemExperience with user ticketing system or processPreferred Skills & Experience: Active Security+ Certification (or equivalent)Experience with Red Hat OpenShiftExperience with Team Foundation ServerExperience with Linux operating systemExperience with Ticket Cheetah or ServiceNowEducation: BS in a technical discipline (STEM) preferredMinimum Clearance: Final Secret RequiredLocation: Dahlgren- On baseWhy Work for SimVentions?SimVentions is about more than just being a fun place to work. We are a family of like-minded individuals who care for, support and encourage each other. We are here to imagine, create, explore, discover, and do great things together.Support Our WarfightersSimVentions is a proud supporter of the US military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.Drive Customer SuccessWe deliver solutions that go beyond the expected. This means you can expect to work with a team that will do whatever it takes to ensure our customers are successful and happy with our results.Get Involved in Giving BackWe believe that one of the best ways to be a well-rounded company is to have well-rounded employees, and one of the ways we encourage that is by providing a wide range of service opportunities for our team members throughout the year.Build Innovative TechnologySimVentions takes pride in it's innovative and cutting edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success.Work with Brilliant PeopleAt SimVentions, we don't just hire the smartest people. We hire experienced, creative individuals who are passionate about what they do, and who embody the culture that we have created here.Create Meaningful SolutionsWe always have a wide variety of challenging, meaningful problems to solve at SimVentions, which span the whole range of our six core disciplines.Employees who join SimVentions will enjoy benefits like:The impact benefit - work on projects that directly impact the safety of our countryThe purpose benefit - be part of something bigger where our profits help the needyThe co-worker benefit - work with the best and brightest people in the businessThe dress code benefit - business casual. We like to be comfortable while we workThe healthcare benefits - one of the best packages in the industryThe bacon benefit - if the CEO eats the last piece of bacon you get to blast him with Nerf dartsThe breakfast benefit - the "C's" fix you breakfast once a yearThe food benefits - we have a lot of food around hereOther Perks:On-site Chaplain and prayer roomLots of employee-appreciation events throughout the yearExcellent working facilities and tools to get your job doneRegular communication ("All-Hands", "SimV Share", "Imagineering Day") to stay connected to SimV culture, stay abreast of what is happening in the company, and meet new faces while eating good foodSimVentions sports teams and workout groupsEmployee led interest groups for personal and professional developmentWhat you bring to the table FTAC