Systems Administrator III
Overview NCI is a leading provider of enterprise solutions and services to US defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com Responsibilities ESSENTIAL FUNCTIONS BY LEVEL: SYSTEMS ADMINISTRATOR III Under general direction, responsible for activities related to system administration Assigns personnel to various projects, directs their activities, and evaluates their work Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization Provides in-depth experience in troubleshooting IT systems Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues May resolve problems within established practices Provides detailed analysis and feedback to agency management and internal customers for escalated tickets Supports the design of systems, mission architecture and associated hardware Directs and possesses a working knowledge and understanding of systems administration interdependencies as part of the Service Oriented Architecture (SOA) Analyzes and resolves complex problems associated with server hardware, applications and software integration Responsible for the installation, maintenance, configuration, and integrity of computer software Implements operating system enhancements that will improve the reliability and performance of the system Creating, modifying, and disabling network accounts in the JSP environment via Active Directory. Managing shared drive access and security groups, privileged accounts, external accounts, and home drives to ensure proper compliance. Identifying, isolating and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge and experience, as well as resources contained in the JSP knowledge base. Escalating end-user requests to the appropriate support teams for incidents and service requests that cannot be resolved based on the teams' available resources, or if the team lacks the required permissions or access necessary to complete the necessary remediation tasks. Documenting all troubleshooting steps and procedures along with the resolution, when applicable. Qualifications MINIMUM REQUIREMENTS: Bachelor's with 8 - 10 years of experience, or a Master's with 6 - 8 years of experience. Clearance (required at performance start date): Interim Top Secret level security clearance Current Information Assurance (IA) certification : Security+ required. DoD 8570 IAM Level II (CAP, CISSP (or Associate), CASP CE, CISM, GSLC), or higher PREFERRED EDUCATION AND EXPERIENCE: Active Directory administration and/or account management experience. Experience working in fast-paced, team-oriented environment. Familiarity with Remedy ticketing software Help Desk Institute (HDI) or Microsoft certifications or Server Plus cert desired. Top Secret w/ SCI clearance.. PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions: Sitting for long periods Standing for long periods Ambulate throughout an office Ambulate between several buildings It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations . NCI is a VEVRAA Federal Contra ctor.