CMDB Administrator

Baltimore, MD
Apr 06, 2021
Apr 09, 2021
Full Time
This individual should have experience working in a CMDB environment within large organizations, preferably in the financial services industry. The CMDB Administrator is responsible for maintaining the CMDB as an operator and should be adept with discovery patterns and service mapping.This role may be located within 3 hours of any of the following OneMain Financial HQ locations - Baltimore, Wilmington, DE, NY, NY, Chicago, Evansville, IN, Dallas, Charlotte, TempeResponsibilities:Defines, creates, and manages the ServiceNow Discovery schedules, ensuring that they complete their scans and provide the expected dataAssists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDBResponsible for identifying which configuration item (CI) types, CI attributes, and CI relationships are tracked in the CMDBEnsures ServiceNow Discovery schedules are created and maintained for all active locations and the IP ranges being scanned are activeDevelops and implements processes to review the ServiceNow Discovery logs, identifies issues, and resolves themTroubleshoots and resolves any issues with ServiceNow Discovery and CMDB health, including working with support teams and other appropriate stakeholdersEnsures ServiceNow Discovery is aligned with other systems that provide CI dataManages all aspects of the CMDB including reconciliation and de-duplicationWorks with application teams to develop Service Mapping for the applicationsDevelops process for maintaining the Service MapsIntegrates the CMDB with additional processesRequired Skills:Requires 3+ years' of experience administering Service Now ITOM applications. More specifically, should have experience with the following - Discovery, Service Mapping, and Event ManagementPossess functional knowledge of hardware, web application servers, databases, and potential dependenciesPossess functional knowledge on Servers (Windows, Unix), Server Virtualization, WMI, SSH, Telnet, etc.Must have basic MSSQL skills, as well as familiarity with databases, SQL, database architecture, database instance, tables, table space, etc.Requires familiarity with Mainframe CIsExperience scripting and troubleshooting the errors identified during the CI discoveryExperienced with network hardware such as firewalls, DMZs, load balancers and protocols, such as TCP/IP, UDP, HTTP, FTP, and SNMPPossess fundamental understanding of application architectures: 2 tier and 3-tier applications, OSI Model, Active Directory, LDAP, and Amazon Web Services (AWS)Requires knowledge in Change and Configuration management processesRequires knowledge of ServiceNow Common Services Data ModelCandidate must be detail oriented and able to communicate across teams concerning their technologiesMust have the ability to take initiative in solving issues and proposing solutionsCandidate must effectively communicate the use of configuration management and the role of the CMDB/CMSEducation / Training: Bachelor's Degree Required; Master's Degree preferredServiceNow Certified System Administrator preferredNote: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.Benefits:Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:* Health and wellbeing options for team members and their dependents* Up to 4% matching 401(k)* Tuition reimbursement* Continuing education* Bonus eligible* Paid time off* Paid volunteer time* And moreOur Company:OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.#LI-DB1OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.