Client Support Specialist II

GBMC HealthCare
Towson, MD
Apr 05, 2021
Apr 09, 2021
Full Time
I. JOB DESCRIPTION SUMMARY:Under limited supervision and in accordance with IT service level agreements provides Tier 1 and Tier 2 hardware and software support for client devices including Desktop PCs, Laptops, Thin/Zero Clients, Printers, Tablets and other devices as needed. Support is provided via telephone, email, remote assistance and onsite customer facing. Staffs the IT Service Desk processing, routing and escalating customer inquiries, service requests and incident reports while executing all duties as assigned.Education Technical Certificates, 1 Year's Equivalent Technical Experience, BS in Computer Science Preferred. Experience 2 Year's Experience Within the Healthcare Desktop Computing Technical Field Preferred. Skills * Experience with Windows XP, Windows 7, Windows 8, Microsoft Office Family of Products, Microsoft Active Directory, Citrix Virtualization (Xen App, Xen Desktop) preferred. * Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred. Licensures, Certifications CompTIA A+, ITIL, MCDST, HDI, MCPID, Citrix Xen App/Desktop Preferred Physical Requirements * Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds. Working Conditions * Professional Office Environment and Dress Code. There will be exposure to dust. Includes on-call responsibility for Desktop support Conditions of Employment * Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.