Help Desk Specialist

Employer
Piper Enterprise Solutions
Location
Springfield, VA
Posted
Apr 05, 2021
Closes
Apr 09, 2021
Ref
1885652589
Function
IT
Hours
Full Time
Zachary Piper Solutions is currently searching for a motivated individual who is looking to gain experience in the Information Technology field as a Help Desk Specialist in Springfield, VA to work for a defense contracting firm.Responsibilities for the Help Desk Specialist includes:* Providing technical support for computer systems, hardware and software* Running diagnostic programs and determining solutions for issues* Conducting Tier I Helpdesk support (via email, phone or onsite)* Running malfunction reports to determine errors* Monitoring and supporting ticket workflowsQualifications for the Help Desk Specialist includes:* 0-3 years of Information Technology experience * DoD 8570 IAT Level II certification * TS/SCI clearance requiredCompensation for the Help Desk Specialist:* $35,000 - $60,000 based on experience* Full benefits: 401k with match, Paid Time Off, Healthcare, Dental, Vision, etc.Keywords:Helpdesk, help desk, Servicedesk, ticket, Remedy, Tier I, Tier One, Tier 1, Service Desk, email, phone, recovery, workflow, break/fix, desktop, mobile, support, Information Technology, benefits, vacation, PTO, 401k

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