Help Desk Specialist

Zachary Piper Solutions is currently searching for a motivated individual who is looking to gain experience in the Information Technology field as a Help Desk Specialist in Springfield, VA to work for a defense contracting firm.Responsibilities for the Help Desk Specialist includes:* Providing technical support for computer systems, hardware and software* Running diagnostic programs and determining solutions for issues* Conducting Tier I Helpdesk support (via email, phone or onsite)* Running malfunction reports to determine errors* Monitoring and supporting ticket workflowsQualifications for the Help Desk Specialist includes:* 0-3 years of Information Technology experience * DoD 8570 IAT Level II certification * TS/SCI clearance requiredCompensation for the Help Desk Specialist:* $35,000 - $60,000 based on experience* Full benefits: 401k with match, Paid Time Off, Healthcare, Dental, Vision, etc.Keywords:Helpdesk, help desk, Servicedesk, ticket, Remedy, Tier I, Tier One, Tier 1, Service Desk, email, phone, recovery, workflow, break/fix, desktop, mobile, support, Information Technology, benefits, vacation, PTO, 401k