Certification Specialist

Habitat America
Washington, DC
Apr 06, 2021
Apr 13, 2021
Accountant, IT
Full Time
Habitat America, a woman-owned property management company, seeks an experienced, professional full-time Certification Specialist in Northwest, Washington, DC! The Certification Specialist must be trustworthy, have excellent customer service skills, written and oral communications skills and an attention to detail. To be considered for this position, candidates must have least 3+ years of prior property management experience. Rent Cafe and Yardi experience are preferred.This position is under the direction of the Community Manager. This is an on-site position and requires travel between multiple properties.E.O.E.POSITION SUMMARY: The Certification Specialist is responsible for completing all required certifications, meticulous file maintenance and ensuring the property is maintaining compliance as it relates to Tax Credit, LIHTC, HUD, EIV, etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.PRIMARY DUTIES AND REQUIREMENTS:A solid understanding of HUD (Project Based Section 8) and LIHTC program.Experience in multiple program layers a plus.Bilingual (Spanish and English) is a plus!At least 3 years of experience working in Sect 8/LIHTC Combo residential property management is preferred.Strong administrative and organizational skills to work independently and as a team.Superior communication skills and goal oriented.Communicate effectively in verbal and written form.Strong experience with Yardi as it relates to Compliance.Ensure key tasks in management software are completed within required timeframes. Maintain EIV files, prepare EIV reports and resolve EIV discrepancies.Certification letter distribution and update of certification tracking through Yardi systems.Review move-in eligibility for approval.Ensure Tax Credit certifications, HUD annual certifications and HUD interim certifications are processed in a timely and accurate manner.Ensure income restricted programs are compliant and any required reporting is submitted timely and according to regulations and Habitat America's policies.Organize records and maintain filing system for certification and EIV files.Ensure that all paperwork is filed daily, properly, and according to HUD regulations and Habitat America policies. Files a must be always Inspection Ready.Work with Compliance Department to ensure compliance with LIHTC, HUD, DHCD and investor expectations.Work with Maintenance to obtain timely move-out charges and prepare all required Special Claims documentation for the Compliance Department in a timely manner.Prepare tenant documents for audits and reports; reconcile discrepancies; complete forms and other paperwork as required.Ensure all team members are leasing in accordance with property regulations and Habitat America's policies and procedures.Use a consistent and positive customer service approach (eg, courteous, responsive).Maintain a positive customer service attitude that successfully mirrors service levels at luxury hotels and lead by example.Promote property's mobile app and online portal to prospects, residents, and on-site team to maximize usage by residents. Explore ways to increase the adoption rate at the community. Assist in management of the app and portal daily, to include responding to customer communication via the app and updating community information in the app.Assist with and attend resident events.Maintenance ManagementPhysically walk and inspect property (ie, grounds, amenities, vacant) daily, ensuring that team takes swift action to address any issues impacting curb appeal or the resident experience.Monitor and schedule pre-inspections, annual inspections, and move-out inspections in conjunction with Maintenance Manager/Supervisor.Personal CompetenciesRespect, honesty, and integrityDetail orientedProfessional presentationCalm under pressurePassion for serviceStrong work ethicCommitment to teamworkAdept at listening to others.Dependability and adaptability

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