To-Go Specialist - Makers Union - $15/hr

Reston, VA
Apr 06, 2021
Apr 19, 2021
Human Resources
Full Time
Who We Are:Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:PurposeGive back to our communitiesCelebrate diversityPeopleDo the right thingTreat people the way you want to be treatedAlways do your bestBe accountable for our actionsPerformanceServe the highest quality foodProvide world-class serviceMaintain flexibility to better serve our clientsCompetitive Benefits:Health/Dental/VisionPaid Time Off401(k), matched up to 4%Short and Long Term DisabilityTuition ReimbursementEmployee Referral ProgramPet InsuranceDiscounts: Hotels, Travel, TicketsPrimary Duties and Responsibilities: Service executionUse proper telephone etiquette to answer and direct callsSet up/break down and continual maintenance of Take out and Curbside areaTake reservationsAssist with food runningResponsible for taking guests order in person or by phone in friendly and courteous mannerInteracts with guests to ensure they feel welcomed and cared for throughout their visit. Actively seeks to build relationships and establish clienteleFollows opening and closing procedures/checklistsKnows the food and beverage menu, and is able to speak to the menu from memoryRings in orders into point of sale systemCollects payment for food and drinks served and accurately processes payment and/or makes change using prescribed cash handling proceduresMake suggestions and give guests optionsHandle POS system quickly and efficientlyAble to package all take out items correctly and efficientlyWhile packaging orders, double checks that all food is made and packaged properly and all items ordered are accounted forSpeak to guests to ensure satisfaction with food, drinks, and serviceAble to respond to guest complaintCards all guests that appear to be under the legal drinking age and refuses to serve alcohol to minorsUphold strict cash handling procedures and be accountable for all transactions dailyAble to prioritizeMaintain personal health and sanitation standardsReview work procedures and operational problems in order to determine ways to improve service, performance and safetyUnderstands and practices proper safe food and beverage handling procedures in accordance with local government standardsKnowledge/Skills +AbilitiesA minimum of 6 months' experience in high-volume, upscale casual dining or an equivalent service environment; previous server experience highly desirableAble to stand and walk for up to 10 hours per day preferredAble to lift and carry up to 40 poundsAble to work calmly and effectively under pressureHigh school diploma (or equivalent) requiredAble to perform basic mathematical calculationsMust be of legal age to prepare, serve, and ring alcoholic beveragesAble to work flexible shifts and schedules, inclusive of weekends, and some holidaysCertified in (or able to be certified in) responsible alcohol service (as required by state or local law)High energy and stamina. Able to work within a fast-paced, highly mobile environmentAble to perform essential functions and demonstrate competencies to company standards with reasonable accommodationWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.