IT Service Desk Analyst

Erickson Living Management,LLC
Catonsville, MD
Apr 05, 2021
Apr 09, 2021
Full Time
Erickson Living, headquartered in Baltimore, Maryland is a national provider of senior living and health care with campuses in 11 states-and growing. Erickson Living develops and manages senior living communities and health services across the country. We achieve industry -leading results in customer satisfaction, driving high occupancy, and positive health outcomes.Erickson Living is looking for everyday heroes who want to make a real impact in the lives of seniors. If you're ready to take your career to new heights, join us. In addition to a rewarding career, you'll enjoy an industry-leading total rewards package that includes a competitive salary, an impressive package of health and dental benefits, paid time off and volunteer hours, tuition reimbursement, 401(k) with employer contribution, opportunities for career growth and advancement, and much more!We are currently seeking an IT Service Desk Analyst to provide 1st and some 2nd level support for all IT supported systems and technologies. They serve as the first point of contact for all IT incidents and service requests.How you will make an impact:Answer incoming technical support phone calls and emails in a high-volume environment and enter all pertinent information and updates of the reported issues into a ticket tracking application.Provide 1st level (and some 2nd level) technical support for the following:All IT hardware including desktops, laptops, networking and telephony equipment.Desktop software applications.Business / Enterprise software applications.Analyzes and documents reported issues and outages - determines severity, impact, and nature of reported issues, and begins incident or service request management process.What you will need:High school diploma or GED required.Bachelor's degree in Computer Science, Information Systems or related field or Certificate from a Technical School/Institute preferred.A minimum of two years of relevant IT experience or related computer business experience required.*This opening is for an evening shift of Mon - Fri, 3pm - 12pm. Erickson Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.