To-Go Specialist - Makers Union - $15/hr (Sales)

Thompson Hospitality Corporation
Reston, VA
Apr 06, 2021
Apr 20, 2021
Full Time
To-Go Specialist - Makers Union - $15/hr (Sales)Who We Are: Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: Purpose Give back to our communities Celebrate diversity People Do the right thing Treat people the way you want to be treated Always do your best Be accountable for our actions Performance Serve the highest quality food Provide world-class service Maintain flexibility to better serve our clients Competitive Benefits: Health/Dental/Vision Paid Time Off 401(k), matched up to 4% Short and Long Term Disability Tuition Reimbursement Employee Referral Program Pet Insurance Discounts: Hotels, Travel, Tickets Primary Duties and Responsibilities: Service execution Use proper telephone etiquette to answer and direct calls Set up/break down and continual maintenance of Take out and Curbside area Take reservations Assist with food running Responsible for taking guests order in person or by phone in friendly and courteous manner Interacts with guests to ensure they feel welcomed and cared for throughout their visit. Actively seeks to build relationships and establish clientele Follows opening and closing procedures/checklists Knows the food and beverage menu, and is able to speak to the menu from memory Rings in orders into point of sale system Collects payment for food and drinks served and accurately processes payment and/or makes change using prescribed cash handling procedures Make suggestions and give guests options Handle POS system quickly and efficiently Able to package all take out items correctly and efficiently While packaging orders, double checks that all food is made and packaged properly and all items ordered are accounted for Speak to guests to ensure satisfaction with food, drinks, and service Able to respond to guest complaint Cards all guests that appear to be under the legal drinking age and refuses to serve alcohol to minors Uphold strict cash handling procedures and be accountable for all transactions daily Able to prioritize Maintain personal health and sanitation standards Review work procedures and operational problems in order to determine ways to improve service, performance and safety Understands and practices proper safe food and beverage handling procedures in accordance with local government standards Knowledge/Skills +Abilities A minimum of 6 months' experience in high-volume, upscale casual dining or an equivalent service environment; previous server experience highly desirable Able to stand and walk for up to 10 hours per day preferred Able to lift and carry up to 40 pounds Able to work calmly and effectively under pressure High school diploma (or equivalent) required Able to perform basic mathematical calculations Must be of legal age to prepare, serve, and ring alcoholic beverages Able to work flexible shifts and schedules, inclusive of weekends, and some holidays Certified in (or able to be certified in) responsible alcohol service (as required by state or local law) High energy and stamina. Able to work within a fast-paced, highly mobile environment Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.FOOD AND BEVERAGE