*Call Center Specialist - Healthcare

Frederick Health
Frederick, MD
Apr 06, 2021
Apr 09, 2021
Customer Service
Full Time
Our Access Center is expanding!! Come join our growing team and support our Medical Group.The person hired for this position will answer calls presented in the telephone queue in a timely, professional manner. The calls will then be directed to the appropriate staff or task through our EMR system. The Call Center Specialist will schedule patient appointments and gather basic patient information.REQUIRES: High school diploma or GED preferred. Two years prior experience in an office setting; prior healthcare experience or vocational training is preferred. Additional education may be substituted for experience. Intermediate proficiency and accuracy in the use of software programs such as MS Word, and Outlook. Strong typing skills are required. Excellent communication skills, both verbal and written; professional telephone communication. Strong organizational skills and ability to prioritize and manage multiple tasks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)