Customer Services Coordinator
Position Summaray: Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues. Critical to this position is the ability to understand and navigate healthcare technology databases in order to make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations. The Customer Service Coordinator must possess the ability analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient. Position requires the ability to evaluate and secure appropriate financial resources to maximize reimbursement to Health System. The Customer Service Coordinator must have knowledge of billing and collection guidelines related to all third party regulations as well as Johns Hopkins Medicine Managed Care contracts. This position requires patient, family, employer, and insurance contact; therefore, excellent telephone and customer service skills required. The Customer Service Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships at all facilities and be familiar with each institution's computer environment and payer contracts as needed. Education: High School Diploma or equivalent. Work Experience: 1-2 years of call center or health care experience. Shift: Full Time (40 hours) Day Shift; 8:00am - 4:30pm Non-Exempt Location: 3910 Keswick Road, Suite S-5100 Baltimore, MD 21211 Johns Hopkins Health System and its affiliates are drug-free workplace employers.