Desktop Support Specialist (Secret Clearance)

IronArch Technology
Washington, DC
Apr 05, 2021
Apr 09, 2021
Full Time
IronArch Technology is looking for a Desktop/Computer User Support Specialist (Secret Clearance) - Remote to support our customer. IronArch is a technology and management consulting company based in McLean, VA that focuses on providing innovative solutions and world class service to Federal government clients. Our employees have voted us to be a 'Best Place to Work' 4 years in a row and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States. IronArch is not your typical consulting company. We have a value-driven servant leadership culture that shapes the way we work together and with our clients. We are a group of people passionate about our work who are dedicated to each other and to the success of our clients.Our Values- People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!This position will support the US Army Corps of Engineers Program. Provides support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first and second-tier support staff is unable to resolve. May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.Desktop/Computer User Support Specialist Level 3 (Secret) The Level 3 Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. The candidate is responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current. The candidate serves as a POC for Level 3 support and escalations.Requirements AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education. 8+ years of professional, applicable experience. Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications). Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. May need to travel. Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. Interim Secret Clearance required prior to start. Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairs. Experience installing and configuring firmware, and CAC authentication software on printer devices. Experience supporting Windows 10, and MS Office 2013. Experience using Remedy or a similar ticketing system. Strong analytical and follow through skills. Strong verbal and written communications skills. Demonstrated experience writing process documentation. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Ability to work well as part of a team.DESIRED REQUIREMENTS: Prior USACE/ACE-IT experienceExperience working in a DoD environment Experience supporting Office 365 Knowledge of PowerShell scripting a plus. Experience using SharePoint to organize and store documents.IronArch Competitive BenefitsCompetitive compensation and market-leading bonus opportunitiesMedical, dental and vision benefits where a significant portion of the premium is subsidized by IronArchCompany-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting20 days of PTO accumulated per calendar year10 paid holidaysBereavement, jury duty, parental (maternity/paternity/adoption), and military leavesSabbatical programsCompany-paid short- and long-term disabilityCompany-paid life insuranceVoluntary life, accidental and indemnity income replacement benefitsProfessional development reimbursementHealth club reimbursementPet insuranceAnd more!IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.