Firewall Administrator - (Sun-Thurs- 7am-3pm)
Cayuse Talent Solutions (CTS) provides top tier talent to government and commercial clients. CTS yields permanent placement, staff augmentation services, and talent management/recruitment consulting services.SUMMARY:This is an opening for a Firewall Administrator to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its US foreign policy mission. IRM + provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.This is position is within the Vanguard 2.2.1 Service Management Office (SMO), providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally.RESPONSIBILITIES:Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agentsMonitor Remedy application for Firewall Operations trouble tickets for incidents and service requests.Implements firewall routing rules and policiesEscalates issues as required to Tier 3 staff and monitors issues through the trouble life cyclePerforms recurring maintenance activities such as device reboots on perimeter devicesRecords and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network trafficCollaborate with Cross-Bureaus and Agencies to implement network changes as they relate to perimeter security.Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks as directed.Routinely updates architecture diagrams using VisioMonitor and perform health checks on multiple perimeter security devices.Draft, coordinate and publish outage notifications as required.Update shift logs and provide logs to leadership daily.Troubleshoot perimeter security devices in conjunction with Tier III and vendor-provided support.Maintain standard operating procedures and guides.Attend weekly teleconferences, onsite meetings, and participate in working groups, as related to constant changing security environment.MINIMUM QUALIFICATIONS:Must have an Active Secret clearance (and be eligible for a Top Secret clearance).2 to 3 years IT Customer Support experience (Tier I and/or Tier II).BA degree in an IT related disciplineExperience supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologiesFirst-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).Basic Microsoft Windows Server 2008 implementation and troubleshooting from a security/firewall perspective.Intermediate knowledge in configuring Cisco switches.Experienced with TCP/IP network implementation and troubleshooting.DESIRED QUALIFICATIONS:ITIL Foundation certification.Basic knowledge configuring CISCO networking devices.Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.As an equal opportunity employer, Cayuse Talent Solutions is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.