Mail Engineer - Lead

Location
Washington, District Of Columbia
Posted
Apr 07, 2021
Closes
May 12, 2021
Ref
16500
Function
Administrative
Hours
Full Time
Summary

The Mail Engineer - Lead will be supporting a contract with the Department of Transportation.

Responsibilities
  • Lead and manage the messaging support team and oversee all messaging services.
  • Assist with designing and messaging architecture and implement enhancements.
  • Assist with planning workloads, assigning projects, and overseeing all administrative tasks associated with the operations of the messaging system.
  • Provide guidance and expertise to the team and assist with troubleshooting complex issues.
  • Execute mail engineering and operational tasks daily.
  • Other duties as assigned

Qualifications
  • Bachelor degree and 12+ years of experience supporting enterprise messaging services, with 5+ years managing and overseeing technical support teams OR
  • High school diploma or GED and 16+ years of experience supporting enterprise messaging services, with 5+ years managing and overseeing technical support teams
  • Active certification in Microsoft O365 or equivalent experience
  • Background check required

Knowledge, Skills and Abilities
  • Ability to work independently and yet be effective in a team setting
  • Ability to manage multiple efforts with time related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Experience working in a home office setting
  • Ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
  • Previous customer service experience strongly desired
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

#NJVC, LLC

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