Mail Engineer - Lead

Summary

The Mail Engineer - Lead will be supporting a contract with the Department of Transportation.

Responsibilities

Lead and manage the messaging support team and oversee all messaging services.
Assist with designing and messaging architecture and implement enhancements.
Assist with planning workloads, assigning projects, and overseeing all administrative tasks associated with the operations of the messaging system.
Provide guidance and expertise to the team and assist with troubleshooting complex issues.
Execute mail engineering and operational tasks daily.
Other duties as assigned

Qualifications

Bachelor degree and 12+ years of experience supporting enterprise messaging services, with 5+ years managing and overseeing technical support teams OR
High school diploma or GED and 16+ years of experience supporting enterprise messaging services, with 5+ years managing and overseeing technical support teams
Active certification in Microsoft O365 or equivalent experience
Background check required

Knowledge, Skills and Abilities

Ability to work independently and yet be effective in a team setting
Ability to manage multiple efforts with time related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Experience working in a home office setting
Ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
Previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

#NJVC, LLC

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