Maintenance Service Representative

Lorton, Virginia
Apr 07, 2021
May 12, 2021
Full Time

The Maintenance Service Representative will support Maintenance and Repair (M&R) activities on systems/equipment deployed and fielded. The Maintenance Service Representative will coordinate, monitor, escalate and report maintenance status and operational readiness of systems in the field. The Maintenance Service Representative will interact directly with the CBP Officers and agents in the field, in response to customers' requests for service.

The Maintenance Service Representative may be required to work shift work, including nights, weekend, and holidays.

The Maintenance Service Representative requires competence in and knowledge of pertinent system software as well as fielded equipment, both scientific and surveillant in nature and of the work protocols and practices of the assigned subject-matter area (most of which can be trained).

This position applies technical knowledge primarily as it applies to equipment and maintenance tracking skills in areas like record keeping, disparate system synchronization, or maintenance scheduling. This position requires quality communication skills and tact, to generate and understand data calls and the ability to determine and resolve data processing problems.

In this position, the incumbent works independently under overall project objectives and requirements, and apprises supervisor about progress and unusual complications. Guidelines usually include existing systems and the constraints imposed by related systems of record with which the incumbent's work must be synchronized.

  • Support Maintenance and Repair (M&R) activities on systems/eqiupment once deployed and accepted.
  • Coordinate, monitor, escalate, and report on maintenance status and operational readiness of systems in the filed.
  • Interact directly with CBP Officers, agents, and personnel in the field, to respond to requests for repair status, track outages, and escalate unresolved system/equipment issues.
  • Coordinate maintenance issues and status with the MDC
  • Other duties as assigned

  • High school diploma or GED required
  • Must have a valid driver's license
  • CBP background investigation is required

Knowledge, Skills and Abilities
  • Associates degree preferred
  • 2+ years' experience in a general help desk or customer service position desired.
  • Logistics support experience a plus.
  • Knowledge of Non-Intrusion Inspection equipment is a plus.
  • Proficient in Microsoft Office Suite.
  • Maximo experience is a plus.
  • Strong oral and written communications skills.
  • Strong organizational and planning skills.
  • Must have attention to detail, strong analytical thinking, and problem-solving skills.
  • Ability to prioritize and multi-task in a dynamic and fast-paced environment.
  • Ability to work shift work, including nights, weekend, and holidays.

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega IT Enterprise Services, LLC

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