Position DescriptionThis position is responsible for functions related to loan servicing from loan origination through loan payoff, including but not limited to file management, loan maintenance, flood insurance processes, exception and tickler processing, file indexing, safekeeping and tracking of stock or brokerage accounts.Position AccountabilitiesPerform maintenance on Fiserv system including booking new loans/lines/letters of credit; updating modifications, renewals, conversions for commercial and consumer loans.Prepare payoff quotes and verification of mortgage requests.Serve as a point of contact for internal and external customers concerning loan questions.Create tracking for exceptions reporting and follow up.Resolve loan transaction rejections.Process payments/advances.Participate in the review of department staff work using the dual control model to reduce risk of errors and fraud.Assist with product and process mapping and mergers as needed.Backup to Paid Note SpecialistBackup to Collateral AdministratorBackup to Consumer ServicerContribute to participation servicing.Perform other such duties as assigned.Backup for flood insurance tracking and monitoring to ensure bank's compliance with the Flood Disaster Protection Act and internal bank procedures.Stay current in knowledge of software, bank products, rates and regulatory requirements.Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.Organizational RelationshipThis position reports to the Loan Servicing Manager.Position QualificationsEducation & ExperienceHigh School diploma or equivalentMinimum of three to five years experience in loan operations or like lending functionsKnowledge & SkillsStrong understanding of loan products, federal lending regulations, and documentation required by bank policy and state and federal regulationsExceptional organizational, analytical, and reasoning skillsDetail orientedAbility to operate office equipment, ie computers, photocopier, calculator, scanner, and fax machineAbility to work independently with minimal supervisionAbility to work well with others and interact with Bank's Lenders/Officers and vendorsMust be highly motivated and able to work in a high paced, changing, environment and under pressureExcellent written and oral communication skillsExcellent computer skills relevant to Microsoft Office Suites (ie Word, Excel, Outlook) and related departmental software Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)