Accessibility Compliance Advisor - ACCS

Location
Washington D.C
Posted
Apr 06, 2021
Closes
Apr 21, 2021
Ref
210254
Function
IT, QA Engineer
Hours
Full Time
The Washington Metropolitan Area Transit Authority's (WMATA) Department of Access Services (ACCS) is seeking an Accessibility Compliance Advisor.

We are looking for someone who is passionate about providing accessibility to people with disabilities, who can provide advice and assistance to all Metro departments in response to external inquires. The perfect candidate for this role will develop and maintain strong communications with internal stakeholders to ensure WMATA colleagues are aware of any accessibility issues, new ADA regulatory matters, and/or possible improvements to the system. The successful individual will have the relative expertise to review documents for 508 compliance.

Utilizing their excellent customer service skills, the incumbent will serve as WMATA's ADA Ombudsman to ensure prompt investigation and responses to accessibility related complaints, and maintain records of such complaints. WMATA is required to be in full compliance with the Americans with Disabilities Act as well as state and local accessibility standards.

MINIMUM QUALIFICATIONS

Education
  • Bachelor's degree in Transportation, Law, Information Technology, Public Policy, Business or related field

Experience
  • Minimum three (3) years' experience in Accessibility Compliance, Customer Support with accessibility aspects, ADA Legislative Review, Accessibility Policy Development or related experience

Certification/Licensure
  • N/A

Preferred
  • Master's degree in Transportation, Law, Information Technology, Public Policy, Business or related field

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Accessibility Compliance Advisor is responsible for advising the Director of ADA Policy and Planning (ADAP) and other Washington Metropolitan Area Transit Authority (WMATA) officials on matters concerning regulatory actions of federal, state, and local governments as it relates to accessibility at WMATA. The incumbent is accountable for identifying and escalating potential obstacles that affect people with disabilities and, serves as the WMATA ADA Ombudsman and Section 508 Compliance Monitor.

ESSENTIAL FUNCTIONS
  • Develops and maintains strong communication with internal stakeholders, to ensure WMATA colleagues are aware of any accessibility issues, new regulatory matters, or possible improvements to the system.
  • Serves as WMATA's ADA Ombudsman to ensure prompt investigation and responses to accessibility related complaints, and to maintain records of such complaints.
  • Serves as Section 508 Compliance Monitor, continuously testing and monitoring as well as receiving internal and external feedback related to WMATA's digital accessibility via phone, email, public meetings, web screening and accessibility conversion software.
  • Develops and maintains ongoing communications with external disability community stakeholders in order to gain insight into actual and potential accessibility issues with WMATA services, and to establish a positive public perception of WMATA accessibility agenda and accomplishments.
  • Provides advice and assistance on accessibility regulatory matters to the ADAP Director and all Metro departments in response to external inquires. WMATA is required to be in full compliance with the Americans with Disabilities Act as well as state and local accessibility standards. This function is required to help WMATA remain in compliance using online access to resources, housing, applicable laws, regulations, and standards.

OTHER FUNCTIONS
  • Seeks opportunities to introduce new accessibility technology, continuously improving the accessibility and experiences of internal and external stakeholders by way of the Internet, meetings and webinars.
  • Submits a monthly accessibility report during WMATA Accessibility Advisory Committee meetings to provide the disability stakeholders with regular updates on WMATA accessibility efforts, and to respond to specific complaints or concerns raised during AAC public meetings.
  • Serves as a member on the ADA Eligibility Appeals Panel to review and adjudicate appeals by customers denied eligibility for MetroAccess service or the Reduce Fare Program by way of In-person hearing, and or conference call hearings.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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