Customer Support Manager

Location
McLean, VA
Posted
Apr 02, 2021
Closes
Apr 09, 2021
Ref
227146
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company:
If you are seeking an opportunity to provide exceptional management support in a professional, fast-paced environment in McLean, VA you will want to call for next steps. Direct Hire - Perm Placement for a prominent organization. $80-$90K range for this career opportunity just to start! Responsible for directly overseeing a team of 10-15 customer support representatives. The primary focus will be on performance management and maximizing efficiency. Ideal candidates will have a strong, recent management background, a passion for customer service and a strong technical skill set. We want to speak with you! Qualified candidates should send their resume and then PLEASE call Sparks Group between the hours of 8-5 Mon-Fri for resume receipt confirmation, additional details and immediate consideration. 301-663-0130. We look forward to discussing your background, your current job search, and your potential career path! Ensure you call as the second step in the submittal process!

Responsibilities:
  • Manage performance for 10-15 customer support representatives
  • Develop and grow high performers/identify top performers for promotion opportunities
  • Manage expectations and determine strategies for under-performers
  • Handle escalations when necessary


Qualifications/Background Profile:
  • 3+ years managing a team of operational/customer support staff
  • Previous experience working in a high demand customer service position
  • Must be comfortable in providing direct feedback and evaluating performance
  • Excellent verbal/written communication skills
  • Must be willing to work during non-traditional shift hours (2nd, 3rd and overnight shifts)


Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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