Technical Analyst

Employer
DCS Corp
Location
Aberdeen, MD
Salary
Competitive
Posted
Apr 07, 2021
Closes
May 12, 2021
Ref
2760
Function
Analyst
Hours
Full Time
The Technical Analyst will be responsible for providing Service & Support for C4ISR systems (Smart Display, vehicle PDU, RPCU, BFT and Communication Packages/Suites Government Furnished C4ISR Equipment) as such will be trained to have in-depth operational knowledge on these systems. We are looking for a self-starter Technical Analyst to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases brand image.

Essential Job Functions:

Providing service and customer support during field visits or dispatches.

Managing all on site installation, repair, maintenance and test activities & tasks.

Diagnosing errors or technical problems and determining proper solutions. Troubleshoot any issues that arise with the systems described in the Role of the Position. This includes Cable problems, radio programming and basic trouble shooting, resolving CAN interface issues, and verifying Ethernet connectivity via the vehicle maintenance port.

Responsibilities:

Provide service and customer support during field visits or dispatches.

Tie workflow to schedule.

Manage all on site installation, repair, maintenance and test tasks.

Diagnose errors or technical problems and determine proper solutions.

Produce timely and detailed service reports.

Document processes.

Operate vehicle in a safely manner and use field automation systems.

Follow all company's filed procedures and protocols.

Cooperate with technical team and share information across the organization.

Comprehend customer requirements and make appropriate recommendations/briefings.

Build positive relationships with customers.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High School Diploma/GED and 13 years of experience or AS or Tech School and 7 years of experience.

Must possess a DOD Secret clearance.

Familiar with cable build processes, 1-wire diagrams, level 2+ cable drawings, vehicle component and cable installation.

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