Technical Support Manager

Position: Apply experience with Java app. server and RDBMS platforms to manage a team engaged in technical support to customers and production support of Appian Cloud. Manage root cause analysis, follow-through on resolving the root cause and communication with all parties. Support enhancements for customer-facing systems. Draft documentation and best practices.

Requirements: MS in CS, IS, Comp. Networking, Telecommunications or related or in LIEU OF the employer will accept BS in CS, IS, Comp. Networking, Telecommunications or related + 5 years exp. in technical software.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .