Chief Resident Services

Washington, D.C
Apr 03, 2021
Apr 10, 2021
Executive, Chief
Full Time


The Chief Resident Services is a senior-level management position at the Armed Forces Retirement Home in Washington, DC, (AFRH-W) and performs administrative support for residential care and services, admission functions, full-time recreation services, food services, chaplain program, and the volunteer program. The work performed promotes programs and an environment which support a Continuing Care Retirement Community (CCRC).

Learn more about this agency


This opportunity is also open to Status eligibles under Announcement 21-AFRH-59. Please refer to that announcement for details on open period, eligibility, and how to apply.

As a GS-14 Chief Resident Services, you will:
  • Provide multifaceted admissions, religious, recreational, sports, dining, and entertainment programs for Independent Living (IL) Residents of the Home. Manage physical spaces in which programs are delivered/performed, i.e., bowling alley, facility exercise room, the central auditorium/movie theater, a variety of hobby and craft shops, card rooms, the members' visitor lounge and day rooms.
  • Conduct the Leisure Learning program for continuing adult education, self-improvement, and skills development. Oversees the Resident Lounge, the Library, and the golf course. Ensure that the needs of the Residents are considered while developing policies and delivering meaningful services in furtherance of the AFRH person-centered Care strategy.
  • Direct, coordinate, and supervise the efforts of approximately 17 employees in the Resident Services area. Direct the Resident Services Division with significant resources and provide senior level oversight of admission, religious, recreational, dining, and entertainment programs.
  • Serve as the Resident Services' budget Program Manager with responsibility for planning, programming, estimating and budgeting in his/her functional area(s) of mission support. Serve as a member of the Resident Fund Advisory Board (RFAB). The Chief, Resident Services, the Chairman of the Resident Advisory Committee (RAC) and the Resident Members of the RFAB, as members of the RFAB, are responsible for the preparation of the annual fiscal budget for the benefit of the Residents of the Home.
  • Provide oversight of Contracting Officers Representatives (COR) and ensure that they receive adequate training and that contracting actions are effected with diligence and integrity.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Public Trust background investigation will be required.

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.


You must meet the following requirements by the closing date of this announcement.

Specialized Experience: 52 weeks of experience at the GS-13 level, or equivalent, that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience is defined as:

~ Developing and applying management techniques and methodologies to plan, execute, review, or advise on programs such as budget, policy and regulation, or development and administration of contracts; AND
~ Experience with various HR functions such as recruitment, personnel actions, performance reviews, etc.; and ability to oversee all operations of an office.


Additional information

We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.

- A one year probationary period may be required.
- A one year supervisory probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
- Wear required safety clothing and/or equipment required by the position. This may include gloves, masks, etc.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Administrative Management, Interpersonal Skills, Analytical, and Communication. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Outstanding, Excellent, or Qualified, depending on your responses to the online questions, regarding your experience, education, and training related to this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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