Management Analyst

Location
Washington, District Of Columbia
Posted
Apr 03, 2021
Closes
May 08, 2021
Ref
15306
Function
Management
Hours
Full Time
Summary

This selected individual will work on functions related to change management, customer service governance, and performance analysis to improve internal customer service delivery throughout USAID. Activities will include, but not be limited to, preparing briefing materials; coordinating collaboration and alignment of service provision systems among overseas and domestic providers; supporting use of change management approaches, both among immediate work colleagues and among broader service providers around the Agency including proactively engaging others to respond to taskers generally under tight deadlines; supporting use of change management approaches, both among immediate work colleagues and among broader service providers around the Agency; proactively engaging with colleagues to respond to taskers generally under tight deadlines; and analysis and dissemination of customer service data.

The position is categorized as a Management and Program Analyst based in USAID's Operations Performance Division in the Bureau for Management, Office of Management Policy, Budget, and Performance. The Operations Performance Division oversees USAID's central functions related to operational planning, performance, and reporting, and internal customer service.

Responsibilities
  • Plan, schedule, and conduct quantitative and qualitative analysis of management operations, structures, and customer service survey and performance data to identify trends and issue and recommendation ways to improve the effectiveness and efficiency of operations;
  • Apply change management approaches to new initiatives;
  • Provide technical assistance to USAID units to improve customer service performance;
  • Produce and/or present information and findings in a variety of formats (e.g. articles, papers, studies, briefings, other media, etc.); and
  • Provide administrative support to the Management Operations Council sub-committee on Field Services and aligned work groups.
  • Other duties as assigned

Qualifications
  • The candidate must have a Master's Degree in Business, Public Administration/Policy, or a related field, plus five to ten years of specialized experience applying change management approaches to new initiatives and at least two of the following:
  • developing customer service standards and approaches;
  • applying analytical methods to measure quality and efficiency to promote improvements to organizational operations;
  • and communicating with diverse technical and nontechnical audiences.

Knowledge, Skills and Abilities:
  • Ability to obtain a Secret Clearance.
  • Experience with Tableau, R, Lime Survey, or other data analysis, visualization, and manipulation tools is desirable.
  • #Chenega Worldwide Support, LLC

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